BlivReviews of joinbliv.com

Reply from BlivJan 13, 2026

Thank you for sharing your experience. We’re truly sorry for the frustration this caused — we completely understand how disappointing that can feel. Unfortunately, once an order is completed, our system does not allow us to retroactively apply coupon codes or partially adjust the transaction. That said, our team did offer the option to place a new order before the coupon expired so you could still take advantage of the promotion. We appreciate your feedback and the opportunity to clarify, and we’re always here if you need any additional support.

Reply from BlivJan 2, 2026

Thank you for reaching out. We understand how frustrating it can be when you’re trying to get support by phone. We want to share that our phone team is currently out of the office for the holidays, but we are still available via email. We also texted you immediately after your missed call to let you know we received it. Our phone support will resume Monday morning at 9:00am MST. In the meantime, please feel free to email us at [email protected], and our team will be happy to assist you as quickly as possible.

Reply from BlivDec 22, 2025

Thank you for your feedback — we appreciate you sharing this. We want to clarify that dosing and administration instructions are included on the vial inside the package, and we also send detailed dosing instructions with the approval email and via text message. In addition, your dosing instructions are always available in the customer portal for easy reference. That said, we understand how important it is for instructions to feel clear and accessible at all times, and we appreciate your perspective. If anything was missed or unclear, our team is always happy to walk through dosing step by step to ensure every patient feels confident and supported.

Reply from BlivDec 22, 2025

Thank you for sharing your experience. We’re truly sorry for the frustration you encountered with your first order — we understand how concerning that must have been and acknowledge the inconvenience it caused. While we regret that it took additional effort and follow-up on your part, we’re glad we were ultimately able to resolve the issue and make things right. Your feedback is important and helps us identify where we need to improve communication and processes to prevent this from happening again. We appreciate your patience and the opportunity to correct the situation, and we’re committed to providing a smoother experience moving forward.

Reply from BlivDec 17, 2025

Thank you for reaching out — we understand your concern and would be happy to review this with you. At this time, we offer one vial option, and how long that vial lasts is entirely dependent on your approved dosing plan. As doses change, the duration of the vial can vary, even though the total amount of medication remains the same. We’d really like the opportunity to walk through your order and dosing with you to make sure everything is clear and aligned. Please contact us directly at [email protected] or 888-859-2882, and we’ll be glad to help.

Reply from BlivDec 16, 2025

Thank you for sharing your feedback. We’re sorry to hear that your experience felt this way and appreciate the opportunity to clarify. Patients are not required to initiate contact for refills or outstanding items. When action is needed, our system automatically sends secure notifications via text and email, and we also encourage use of the patient portal as an additional, HIPAA-compliant way to stay informed. If a notification was missed or didn’t come through as expected, we understand how that could be frustrating and would be happy to look into it. Our goal is to make communication clear and proactive, and we appreciate you bringing this to our attention so we can ensure everything is working as intended.

Reply from BlivDec 3, 2025

Thank you for sharing your question. Although this isn't necessarily a review of the service rendered, we’d be happy to walk you through exactly what you received. Our clinic sells by the vial, and each vial contains the full amount of medication you purchased. How long it lasts depends on your approved dosing plan, which generally increases over time. If you’d like clarification on your vial, dosing, or how long it should last, please reach out to us directly at [email protected] or 888-859-2882 — we’re always here to help.

Reply from BlivNov 17, 2025

Thank you for sharing this. For clarity, we do reply to all customer communication within 24 hours. Your order was placed on the 10th, you were approved on the 11th, and we emailed your tracking information on the 12th. Your medication was delivered just a few days after purchase. We also don’t show any emails from you at [email protected]. Please feel free to reach out there anytime. We’re always here to help with tracking or any questions you may have.