Blossom HealthReviews of joinblossomhealth.com

Reply from Blossom HealthAug 23, 2026

Hi there - if you have a question about billing, we'd be happy to look into it for you. Just DM me here, or reply to any of the emails or text messages we send you. In general though, we only charge patients what they owe as determined by their insurance company. If it were up to us, mental healthcare would be free, but that's not the system we live with today.

Reply from Blossom HealthAug 23, 2026

Hi there - I apologize for how frustrating this was. I looked into this and can explain in more detail below. When you originally booked your appointment, we did not receive your insurance information so the appointment was never confirmed on our end. You very well could've sent it on your phone, but unfortunately it didn't come through on our end. Regarding your SI concerns, we always take that incredibly seriously and our team repeatedly advised you to go to your nearest emergency room or to call 911 or 988 immediately. I genuinely hope you're well and are receiving the care you need. If in the future you are still interested in establishing care in an outpatient setting, we'd be happy to serve you.

Reply from Blossom HealthAug 19, 2026

Hi there - I looked into this for you, and while yes our system did automatically charge you $50 for cancelling within 24 hours of your appointment, we understand the stressful situation you are in and this will be refunded to you promptly. Hope your surgery goes well and wishing you a smooth and uneventful recovery. Apologies for the frustration, and we hope to serve you again at Blossom 🌸 ❤️

Reply from Blossom HealthAug 7, 2026

Hi Wendi - thank you for voicing your frustrations. Let me do a deeper investigation into what went wrong and how to make this right to you, but a few things off the top: 1. I understand how surprising and uncomfortable it can be to experience medication side effects. While uncommon, it does happen. You did the right thing by messaging your provider about it. When you direct a medical question to your provider, they will generally review & respond within 24-48 hours. We are an outpatient clinical service, not an emergency room. If at any point you ever require immediate medical attention, please dial 911 or go to an urgent care or emergency room. I see that our clinical support team did respond to you within a day, which I know felt like eternity in the moment. I wish we had gotten back to you faster. 2. In terms of switching clinicians, we are happy to accommodate that request. I believe our support team already replied to you with some potential options. 3. Your cancellation fee was already waived & refunded. Sometimes it takes up to 5 business days to reflect on your card. Please let us know if that doesn't come through for you. Thank you 🌸

Reply from Blossom HealthAug 3, 2026

Hi there - please DM me your information through Trustpilot. I'm going to look into this asap, figure out what happened, and how to make this right for you. In general: 1. We always make sure patients are fully informed about external referrals. Referrals are made typically if we believe a patient would benefit from the involvement of another non-blossom specialist, like a therapist or a substance-use counselor for example. 2. We are happy to receive your prior patient-records if you'd like to share those over email or upload them directly into your patient portal. 3. Our support team is absolutely staffed with real people. They do leverage tools & technology to help them to do their jobs better, but at the end of the day, there is always a human being in the loop looking after you. 4. Regarding prescriptions, we're happy to send Rx orders to your pharmacy of choice. Either let your provider know directly, or let our support team know and we can assist you from there.

Reply from Blossom HealthJul 29, 2026

Hi there - I looked into your case, and it turns out the $600 of patient deductible responsibility is correct (although the reason is nuanced, I'll explain below). You have a Highmark Western New York BCBS HMO-POS plan. In New York, Blossom is credentialed through Anthem New York BCBS. Normally, that would be no problem. A patient in Western NY can be treated by Blossom and billed in-network through the "blue card program". However, in your case, because you have a HMO-POS plan (instead of, say, a PPO plan), you do not have access to the blue card program. Instead, when you see a BCBS provider outside of Western New York, those visits are treated as out-of-network. The good news is that your OON deductible is $1000 for the year. So after you reach that, your per-visit cost will be significantly reduced. I know this isn't the news you wanted to hear, but it's unfortunately how the BCBS insurance system works today. It's convoluted and non-sensical, I know. I'm sorry about that 🌸

Reply from Blossom HealthJul 27, 2026

Nope. Trust is at the heart of what we do here at Blossom, and we are extremely mindful of our patients's privacy & data security, and our HIPAA obligations. We never ever expose any patient PII (personally identifiable information) and we have not done so here. If you, on the other hand, decide to release your own personally identifiable information about yourself, that is your decision. We certainly can't stop you from doing so. As a company, when someone leaves a misleading/false/inaccurate review, we have the right to stand up for ourselves. Especially when there are millions of other patients out there who are vulnerable seeking care who might happen upon a review, they deserve to know the truth about Blossom. We stand for making truly-excellent mental healthcare accessible and affordable for every single American who needs it. And we're proud of that.

Reply from Blossom HealthJul 23, 2026

Hi Jeniya - again, I'm sorry for the frustration here. On our end, we literally have a stored video recording of your mother's provider sitting on zoom waiting for 10 minutes before logging off. And we've confirmed it's the correct Zoom meeting ID, the same as the one in the reminder emails we sent prior to the appointment. Not saying anyone did anything wrong here. Clicking the wrong link, or the link not opening up correctly on a browser - that does happen. Regardless. We've offered to make this right and waive and refund the no-show fee after attending your next visit. We want nothing more than to help you, your mother, or any patient access the care that they need. And we'd love for you to take us up on that. Thank you 🌸