EmbodyReviews of joinem.co

VERY SLOW to respond to getting the medication going, did not schedule an appointment with provider until I asked them to cancel my membership. After meeting with the provider, I am going to remain in my subscription.

I was going to cancel the subscription but couldn't on portal. I see in my text from them asking me to fill out a shipping request for next bottle, but the catch was they were going to send it anyway, and had decided to get a payment for 3 months when I only wanted to get 1 month at a time. They said this would go into effect immediately. So I rushed the call to them, Ai dropped my call twice, but did get the order cancelled and the subscription no longer. I don't need surprises.

The video time that I originally scheduled no one ever showed up for the appointment so I hung up and I tried again and I waited over an hour for the next appointment so I hung up and then finally they said someone would call me which they did and that went well.

My card was charged on August 13th and I reached out on the 17th to see when my prescription would be shipped and they told me me the expected shipping date was the 16th and they have escalated it and will send me the tracking information as soon as it ships. Here it is August 19th and it still hasn’t shipped. I’m about to ask for a refund.

I have just started and this is my second month. Because I had to wait 3 days past the day money was due to pay I haven't been shipped my 2nd month of tirzepatide and it's been over a week since. When I called they told me it would be 5 to 7 more business days so that will make 2 weeks I will miss my dose. Some people live paycheck to paycheck and cant pay on exact day. That is just poor care having to wait that long!

The rumors are true!!! The customer service is terrible I called to speak to someone three days after receiving the medication on the 10th of August. I spoke to a rep and she was able to transfer me to someone that was still unable to help me because all they do is schedule appointments and my issue is outside of his scoop. If you are 24/7 then you should have RN’s and Physicians that are available to answer questions without an issue.

I ordered a week ago and haven’t heard anything. On my portal it just says to be shipped. Was wondering if anyone could help me?

I've been experiencing communication issues, which has been frustrating to say the least. Emails have gone unanswered and wait time on the phone many times has been lengthy. Phone and chat support can't answer medical questions, so you need a provider appointment, which has taken me a day to a week to get scheduled. Improvement in this area would be great. Logging into my profile requires receiving an email code, and they don't send you notification when you have new notes to review, so frequent log in is sometimes necessary when you're waiting for new information that you are expecting to receive. Every provider contact I've had has been great, thank you! Delivery has been timely. My refill process was not error-free, again, frustrating. Pricing is great.