Great
Based on 4,428 reviews
Fridays Health4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Fridays Health, our mission is to transform personalized weight management and obesity medicine. As a premier telehealth provider specializing in GLP-1 medications, we guarantee a weight loss journey tailored to your needs. Enjoy unlimited access to our team of dedicated medical experts and a fully bespoke care regimen, including well as support groups and coaching in mental health, nutrition and movement. Your Fridays insurance concierge is able to submit prior authorizations for medications like Ozempic, Mounjaro, Zepbound and Wegovy as well as deliver compounded versions like Semaglutide and Tirzepatide directly to your door from our 503a and 503b certified pharmacy partners. With round-the-clock support from our holistic care team and multiple weekly interactive sessions, Fridays Health delivers a comprehensive telemedicine service aimed at empowering your path to health and well-being. Get started!
Fridays Health (joinfridays.com) has 4,428 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 113 reviews with 2 stars · Clear filters
Patrick M.
Hard to turn on.
Reply from Fridays HealthJul 25, 2024
Hi Patrick! I'm not quite sure if this review pertains to us and I wasn't able to find you in our system. If it does pertain to us, please reach out to us at [email protected] and we'll be happy to help!
Lydia A.
At no point has interacting with Join Fridays filled me with confidence and I've come to wonder if there are patient notes to refer to or if everyone I've dealt with is just making it up because I've had correct them in every conversation. I thought about one star but they did manage to get me the correct dose of medication one out of two times they sent me some.
Reply from Fridays HealthJun 28, 2024
Hi Lydia! Thank you for taking the time to share your feedback with us. We deeply regret to hear about your experience and sincerely apologize for any inconvenience caused. At Fridays, our mission is to provide the highest quality of care and ensure that our patients feel confident and supported throughout their journey with us. It's concerning to hear that this has not been your experience. We take your comments seriously and will use them to improve our services. To address your specific concerns, we maintain detailed patient notes to ensure continuity of care. It is disheartening to learn that you felt otherwise, and we will investigate this matter to prevent such issues in the future. Additionally, we apologize for the error with your medication dose and are committed to ensuring that this does not happen again. We would appreciate the opportunity to discuss your experience in more detail and make things right. Please contact our support team at [email protected] so that we can assist you further. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services.
Kelli
Was harassed by an auditor that I needed some test done after I’ve been treated for months. With no response of tests that needs done nor way it’s to be done and all I can do it worry I won’t get my meds next month.
Reply from Fridays HealthMay 8, 2024
Hi Kelli! Thank you for taking the time to provide us with your feedback. We are very sorry to hear about your experience with being contacted about necessary tests and the lack of clear communication that followed. It is important to us that our interactions with patients are supportive and informative, not causing additional stress or concern. We understand the importance of feeling secure in your treatment continuity, including access to your medications. We want to address your concerns immediately and ensure you have all the information needed about any required tests and how they are to be conducted. Please contact us directly at [email protected] so we can clarify what tests are needed and why, and assist you in making sure everything is in order for your ongoing treatment. We are here to support you and make sure your experience moving forward is a positive one.
NumberFive
The concept is great but unfortunately they don’t have their stuff together. First time after waiting over a week anxious to get started as this is the miracle I was praying for… I was told oh sorry looks like the doctor “forgot” to submit the request for your order after your appointment. I was in shock but eventually they made it right and I ate up the inconvenience. It happened again after submitting the refill request and not hearing from them and it had been past the timeline they gave, I was told oh I see you did submit it so I’ll have them review it and will get back to you. What?! So again had I not contacted support it would have just been left hanging? I signed on because of everyone raving about how amazing this telehealth service was. Although the customer service has been great in responding immediately…it sucks that I have to keep messaging them to make sure things get done…the process is not seamless at all. And so far 100% of the time, they hadn’t processed anything until I actually nudged them. The only thing that needs no nudging and is on time like clockwork…is the monthly charge to my credit card.
Reply from Fridays HealthMay 2, 2024
Hi! Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the delays and oversights you've encountered in getting started and managing your refills with Fridays. It is clear from your experience that we need to improve our processes to ensure they are as seamless and reliable as our billing seems to be. We appreciate your patience and are glad to hear that our customer service team has been responsive, but we understand that having to repeatedly contact support is not the experience you signed up for. We are taking your feedback seriously and are currently reviewing our procedures to identify and implement the necessary changes that will prevent these issues from recurring. Please reach out to us directly at [email protected] so we can ensure that your concerns are addressed promptly and keep you updated on the improvements we are making based on your experience. We are here to support you and want to make sure your journey with us is as positive and effortless as possible. Thank you again for your honesty, which helps us improve. We are committed to earning back your trust and showing you the level of service you deserve.
Katherine
I joined based on positive reviews and feedback in a Facebook group. Unfortunately, it has not been a smooth and actionable process. My initial appointment was rescheduled and my practitioner said she may not be able to help me - I needed to provide my labs. I did, but they weren't posted to my account for several days and I ended up taking additional labs to ensure Join Fridays had the results. I have not heard back from my practitioner on next steps or received an estimated time frame when she'll follow up. I joined April 12 and was hoping to switch to compounds, but I'm still in flux. The customer service folks are responsive ("I'll look into this," "you'll hear from us soon") but I'm really disappointed so far. I know it's a rapidly growing company, but it's a bit strange that we pay up front and wait for service fulfillment.
Reply from Fridays HealthApr 30, 2024
Hi Katherine, thank you for sharing your concerns, and we are truly sorry to hear that your experience has not met your expectations. We apologize for the issues you’ve encountered with scheduling and communication, as well as the delay in updating your lab results. This is not the level of service we aim to deliver. We appreciate your patience and understanding as we grow, but we recognize that we must do better in managing our processes and communication. I have notified our team about your case and they are investigating it and will be reaching out to you shortly. We are committed to ensuring that your transition to the compounds you need is smooth and without further complications. We are here to support you every step of the way and want to make sure you feel informed and cared for throughout your journey with us. Thank you for your feedback, which is crucial in helping us improve.
Storm
There needs to be a clear timeline available when signing up. The information provided by the provider and the emails received don't align which seems suspicious. You pay monthly for something that takes more than 30 days to occur, which puts the business ahead always.
Reply from Fridays HealthApr 30, 2024
Thank you for taking the time to provide your feedback. We sincerely apologize for any confusion regarding the timeline of our services. We aim to ensure that all information is transparent and consistent, and we regret that this was not your experience. We appreciate you pointing out the misalignment between our provided information and the emails you received. We are currently reviewing our communication processes to improve our clarity and consistency. Regarding the billing concerns, we understand your frustration. We strive to align our billing cycles with our service delivery to ensure fairness and satisfaction. Also, please keep in mind that you have access to all of our coaching sessions from the moment you sign up with us. Please reach out to us directly at [email protected] with any specific concerns or questions you have, and we would be happy to address them promptly. Your trust is very important to us, and we are committed to making this right. Thank you for your patience and for bringing this to our attention.
Adriane
appointment needs to be on time.
Reply from Fridays HealthApr 30, 2024
Hi Adriane, thank you for your feedback, and we apologize for the delay you experienced. At Fridays, we understand how valuable your time is, and we strive to maintain punctuality in all our appointments. We regret that we did not meet this standard during your visit. Please rest assured that we are taking your feedback seriously and are looking into ways to ensure better time management to prevent future delays. We'd appreciate an opportunity to discuss this further with you and see how we can make things right. Feel free to reach out to us directly at [email protected]. Thank you for your patience and for helping us improve our services.
Deborah
I didn’t know that when I signed up with Fridays that I would also be dealing with other organizations such as OpenLoop, Red Rock pharmacy, Quest etc. it’s important to provide a document explaining all of these systems and EXACTLY how to communicate with each system and what exactly what personal information goes to each of these systems. It’s frustrating and difficult to effectively work with organizations/systems without CLEAR communication from Fridays-the program/system I signed up to participate in. I HOPE I will get a better understanding of how to work and manage the systems! Also a list of what goes where and to who as documents are requested. I have my bloodwork somewhere floating around in one of these different companies/systems. Frustrated customer!
Reply from Fridays HealthApr 30, 2024
Hi Deborah, thank you for bringing this to our attention. We sincerely apologize for any confusion and inconvenience you've experienced. At Fridays, we aim for transparency and clear communication, and it seems we've fallen short in this instance. We are committed to improving how we communicate these processes and will ensure more comprehensive guidance is provided moving forward. Meanwhile, please reach out to us at [email protected] so one of our customer service team members can help clarify where your documents are and how each system is managed. We want to make sure you feel supported and informed every step of the way. Thank you for your patience and for helping us improve our service.
