LevityReviews of joinlevity.com

I ordered for the first time from Levity last week. I received my order which was an empty box. The seal was intact, which means Levity were to blame for the mistake. I have written them three emails, all of which have been ignored. Their telephone number is just an automated message on repeat. The live chat does not work either. I can’t believe this company is still in business.

I ordered a 12.5mg pen and my email was accepted but they sent a 7.5mg which arrived hot and dripping I tried calling the team but they don’t answer the phones

This company is an absolute joke. I placed an order over a week ago, submitted my photos and proof of prescription multiple times, and I’ve received nothing but delays and poor communication. Their customer contact number is useless—just a loop that never gets answered, even after holding for over 30 minutes. They only communicate via email, and even then, they take 6 to 8 hours to reply, often just to ask for the same information I’ve already provided several times. I respond immediately, and then the waiting game starts all over again. They have my phone number—why not just call me if something’s unclear? It’s basic customer service! Worse still, I ran out of my medication four days ago. Levity clearly doesn’t care about the well-being of their patients. No urgency. No empathy. Just bureaucracy and silence. Stay far away from this company. Absolutely disgraceful service.

Had a complaint with them about subscription. Not answer by email, not by phone. Delivery arrived one day late, with ice completly melted (with this hot) So not safe to use it and there is not way to contact them. Did I loose £200? Did someone had this problem

Order in in mid may- no tracking info. All emails are responded to by an AI/bot. Phone line says open 8-10 Monday - Sunday but what I called at 10am the voicemail said they were closed. Tried 3 times with the same outcome. They are clearly run poorly. Refund me.

Ordered my prescription on 23rd May. It's now 9th June and no tracking information, no delivery and no communication. Emailed them last week and even though their automated response said replied within 12 hours, 4 days later, I still have had no replies.

Ordered and received fine shared my experience with family earned 80 pounds towards my next pen and was contacted saying my surname didn’t match my I’d as I’ve now married and replyed to say I can send birth certificate and no one’s got back to me. Feel like I’m being done out of my reward as there was no problem with I. D first time around

I was really disappointed with levity. After sending prescription to old address they never refunded or credited my account. Now 2 months later - they have sent me out a new prescription but charged me again. You hardly ever get a response on email. The phone lines are never open even during the stated opening hours. No customer care or service. Happy to keep taking money for a product never received