Tammy D.
Clinicians..not Doctors. What?!
So far I'm not impressed. Had my initial $250 visit with my clinician who is not a doctor. Eek. Also, they really push this "reputable supplements" provider. It was very odd. Spent a good minute or 2 on it. After discussing my care.She confirmed my Rxs and said she'd send them off. That same night I messaged the clinician thru the portal asking her to confirm my Rx's bc I had already forgotten (brain fog!). I didn't get a response so I sent an email to their customer support and asked if there was an issue with the portal. They said it could take up to 2 to 3 business days for a response.um what? It's already been 2 business days and nothing. No Rxs have been sent over either. I am not liking how this is going and feeling like the reviews are bogus because who would like this set-up at such a high price point. I was hoping by paying out of pocket I'd get more personal care and attention but it's not the case. Really disappointed and wished it was more like what the ads showed on social media. I would not recommend if you are paying out of pocket and want to actually speak with a doctor.
Reply from Midi HealthApr 19, 2024
Hi Tammy, Thank you so much for your feedback. We're sorry to hear that this was your experience! We take a lot of pride in the care we deliver to patients and want to ensure that each patient's needs are heard and met. I will request some information from you to follow up with the Care Team. We’ll do everything we can to make it right.



