JoyasdechinaReviews of joyasdechina.com

Reply from JoyasdechinaAug 3, 2022

Hey Jehricca, My name is Jorge, i have texted you on WhatsApp about what we did receive when you made this purchase, also you should have a list of what you purchased when you made this payment, and it is very evident that what we have sent coincides with what you have paid, so I don't know what the problem was, maybe you made a mistake when adding the pieces.

Reply from JoyasdechinaMay 10, 2022

Hi Debra Its Jorge from Joyasdechina The pens that you bought are one of the best-selling items right now in the wholesale world. When you made this purchase, we sent you an email to let you know what option to choose when something is missing from your order, and since in this case there is no We have received a response from you because we have chosen option A, send this request as soon as possible so as not to delay the shipment, I hope you can understand it and thank you very much for writing to us, have a good day

Reply from JoyasdechinaMay 10, 2022

Buenas Evelyn este paquete fue perdido por DHL, y aunque no es culpa nuestra, vamos a hacernos cargos y ya le hemos hecho el reenvio de este paquete( DHL solo nos paga el 30% de lo perdido, el resto lo ponemos nosotros ), la perdida de este paquete fue causado por Aduanas de Mexico como habiamos hablado en WhatsApp,gracias y Espero que lo entienda

Reply from JoyasdechinaMay 10, 2022

Hello Carol, We have tried to contact you several times but it has not been possible, your two orders have not been sent effectively because in both orders the system has detected it as fraud/dangerous, and in order to continue with this order we need you to provide us with the documents that we have sent you in the emails, we await your response soon to be able to continue with this request, thank you very much and have a good day. In this case, we have proof that you are a fraud, so if you do not want to provide the required documents, nothing happens, the money will be returned to you after 30 business days from when you made the order, if you really believe that we are a fraud. Why when we asked you to send us the document in his first order, you ignored us at that time, and you kept making the second order, i can send you proofs to your email about the payment risk, you only to send us the documents required and we will be able to send this package. thank you in the two orders that you have made on our page, the system has detected that the IP address from where the order was made and the delivery address are about 1000 KMS, so the system has automatically frozen this two orders until you provide us the required documents and prove that you are the author of the used card, otherwise as I said before, it will be returned to you in 30 business days. Nothing happens, we have already told you what we need, and if you really want and you are not fraud, I do not know why you do not cooperate, if it is not fraud why you do not prove that you are the author of the used card,the system has detected fraud in the two purchases for something, if it had been an error, in the second order that you made, the alert should not have been triggered, which has happened and in both cases it has been triggered by a fraud alarm

Reply from JoyasdechinaMay 10, 2022

Hi Debbie, you placed the order on May 11th for us and on May 15th we shipped your order, and that same day we shipped your order, we had sent you an email with the package information and also the tracking number, On April 29, you wrote to us to ask about the status of your order and we have also answered you and also provided you with a tracking number, and I don't know if it's because you got confused or something, but in your first order you paid for a Standard Shipment (14-20 business days of transit with shipping logistics), I hope I have resolved your doubts and you can contact us for anything, thank you very much

Reply from JoyasdechinaApr 10, 2022

Hi Terri My name is Jorge, thank you for leaving us this message. I personally made you the cancellation of that specific order, I canceled the first order because at that time, SHENGZHEN, QINGDAO, SHANGHAI, you can look it up on the internet, and many other cities were in quarantine and most of them came from those cities of the order that you had, and that is why it was canceled, not because of what you mentioned that there was a mistake, but when I saw that it was done for a second time, I let it go and we were simply waiting for those cities to return to The normality. And indeed in the 11 orders that you have with us $200, in all the orders you have gone to take the cheapest things and with errors, and we have sent it to you the same because it was our mistake. So this time it is not because it was a mistake, because when they are our mistakes we pay for it, in the $200 that he has with us in 11 orders, we have still lost more than $200, so if we have previously sent it then in this order also because I repeat they were our mistakes, but I'm very sorry but that last time it was not as you said. but well I understand that you are disappointed, a pity that you do not buy with us again, I hope you find a better company, thanks for your time

Reply from JoyasdechinaApr 10, 2022

Hi Krista, when you made this order twice, when you go check out, it says we dont send order under 20 pieces. Thank you for your time

Reply from JoyasdechinaApr 1, 2022

hello Betty, my name is Jorge, it's a shame to communicate with you here in this way, you have 6 orders on the web, of which the first 4 were with an Expedited shipment (3-8 working days of delivery) and these last two that have In fact it is with standard shipping (14-20 business days of delivery), and that is why it may seem that we take too long, and the two types of shipping need a preparation time since we need to review all the things of your order Regarding the lack of stock of things, we are a wholesale company, in all the wholesale companies that you can find right now there is a lack of stock more or less, and we have a 5% lack of stock, but when you make an order we send an email so that you can make the decision of what to do when these things happen. If you want in your next order, when things are missing from your order, we will contact you before sending the order, and finally if you need these products as soon as possible, I recommend that you take the expedited shipping for the next purchases, thank you very much for your time and for leaving us this comment so that we can continue to improve