Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Reply from Joyous - Low-Dose Ketamine TreatmentAug 29, 2024

Thank you for sharing your experience, and we sincerely apologize for the delay in responding to your financial hardship program application. Our Financial Team takes between 7 to 14 business days to review and send out an offer if approved. We understand how crucial it is for you to receive the support you need, and have sent a request through Trustpilot to learn more information. Your well-being is our top priority, and we are committed to supporting you within the best of our ability. We look forward to hearing back from you. ~Best, Joyous Team

Reply from Joyous - Low-Dose Ketamine TreatmentAug 27, 2024

We sincerely apologize for the distressing experience you've shared. Your feedback is deeply concerning, as it is our top priority to provide reliable and compassionate support. We want to assure you that we are not a scam, and we regret that you did not receive your medication or a timely response from the Team. We have sent a request through Trustpilot for further info so we can investigate and resolve this issue immediately. Your trust is important to us, and we are committed to making this right. ~Best, Joyous Team

Reply from Joyous - Low-Dose Ketamine TreatmentAug 19, 2024

We are sorry to hear about your experience and wish to resolve matters sooner than later. Therefore, we have sent a request through Trustpilot to learn further information. We look forward to hearing back from you and sincerely apologize again for the frustrations. ~Best, Joyous Team

Reply from Joyous - Low-Dose Ketamine TreatmentAug 14, 2024

We are truly sorry for any frustration or discomfort you encountered during your journey. Our mission is to support everyone’s well-being with care and respect, and we deeply regret that this was not reflected in your experience. Regarding the update to your review, we completely understand your frustration. We want to clarify that Joyous does not have the ability to remove or censor reviews. Trustpilot’s guidelines are designed to keep reviews authentic, and content that contains private information, such as names or contact details, is against their policies. We are committed to transparency and value all feedback, as it helps us improve. We are particularly concerned about your feeling of being unheard, and we sincerely apologize for this. Your experience does not align with the level of care we strive to provide, and we will address this internally to ensure that every patient feels fully supported and respected throughout their treatment. Regarding the initial dosage, our protocols are designed with health safety as our top priority, which sometimes involves starting at a lower dose and adjusting as needed based on your feedback. We also recognize that the daily surveys can feel burdensome, but they are an important tele-health tool to closely monitor your response to treatment and ensure your safety. On the matter of data privacy, please rest assured that your information is handled with the utmost care and in strict compliance with HIPAA Privacy Regulations. We are deeply sorry for the difficulties you experienced during the cancellation process. Cancelation remains simple and straight-forward, as shared with all patients; the Care Team sends over an off-boarding form to help your provider understand where you are in your treatment, if you experienced any side effects, and to provide medical recommendations for continuing care after stopping Joyous. We understand that this can be frustrating, but we want to make sure we're helping our patients stop treatment safely with tools and recommendations from their providers. Lastly, we are truly sorry to hear about the added stress you have experienced during a time when you were seeking relief. Your well-being is our priority, and we regret any additional burden caused. If you would like to discuss your experience further or provide additional feedback, please feel free to share it directly with us here: https://www.joyous.team/joyous-experience. Wishing you well on your continued journey, ~Best, Joyous Team

Reply from Joyous - Low-Dose Ketamine TreatmentAug 12, 2024

We are truly sorry to hear about the difficulties you've encountered. Your feedback is extremely valuable to us, and we take your concerns very seriously. Firstly, we want to address the issue of your cancellation request. We would like to investigate this matter thoroughly to ensure that everything is processed. If you have not yet submitted an Off-Boarding form to cancel your subscription, you can locate this the Automated Actions link in “Logistical” in your patient portal to complete this form. Regarding the charges, we are deeply sorry to hear about the financial inconvenience. If you haven't already, please reach out directly through the experience link here https://www.joyous.team/joyous-experience , so we can resolve this matter as quickly as possible. For your care, we are sorry to hear that you felt unwell and we appreciate you bringing this to our attention. Your health and well-being are our top priorities, and we encourage you to consult with a healthcare professional or Joyous Provider about your experience if you have not done so already. We are committed to improving our service and ensuring that all receive the care and support they need. Thank you for bringing these issues to our attention, and we are here to assist you in any way we can. We have sent a request through Trustpilot to learn more and look forward to resolving these matters with you. ~Best, Joyous Team

Reply from Joyous - Low-Dose Ketamine TreatmentAug 8, 2024

Thank you for sharing your experience. We are genuinely sorry to hear about your concerns and the issues you've faced. First and foremost, we want to clarify that Joyous does not manage Facebook support groups. We recommend reaching out to Facebook directly to address any issues related to those groups. Regarding your recent batch of troches, we apologize for any inconvenience or dissatisfaction you experienced. Your feedback is important to us, and we request you inform the pharmacy of this matter directly if you haven't done so already. If you are having login issues with Facebook, please reach out directly to Facebook as well. If you are having issues with logging into the Be.Joyous Patient Portal or need any other assistance, please reach out to our Care Team at [email protected] or TEXT (844) 774-0909. Any additional concerns or details you wish to share, please feel free to do so here https://www.joyous.team/joyous-experience . We would like to thank you again for sharing your story and apologize again for the experience you encountered. We look forward to hearing from you. ~Best, Joyous Team

Reply from Joyous - Low-Dose Ketamine TreatmentAug 5, 2024

Hi Stacy, I've requested more information on this platform so we can find your account and get this resolved ASAP. We're so sorry for the frustration - patients can always cancel their account by reaching out to the Care Team via text or email and filling out the cancelation form. We'll reach out to you directly as soon as we get the additional information. Thank you, Joyous team

Reply from Joyous - Low-Dose Ketamine TreatmentAug 5, 2024

Hi Christina, we're so sorry to hear about this frustrating experience. Patients can always cancel their subscription by reaching out to the Care Team via text or email and requesting the cancelation form. Once submitted, we will send a cancelation confirmation. We're looking into your specific account ASAP and will reach out directly if we haven't already. Again, our deepest apologies for the frustration, we're looking into this! Thank you, Joyous Team