KandcoReviews of kandco.com

i found your staff totally useless in all corespondence, while asking for a settlement fee , having checked and double checked asking over the phone for sed fee i was given the fee then paid the fee , now a month later i get a bill from you asking for a payment , on an account that should be closed so i ask you can your staff add up or are they just as usless as they seem ?? less than useless is my review

Compared to the chain of catalogue companies such as very, little wood etc Kayandco are he most expensive and well overpriced compared to high street prices. I compare Kayandco against very and other catalogues and never choose Kayandco anymore.

The item I wished to purchase intext pure spa had very little description in catalogue. It did not state size, depth, water capacity or any extras that were included in package. I contacted kandco and spoke with customer service staff who were rude and unhelpful and refused to let me speak to supervisor. Told me to look up on the internet the company who supplied the spa if I wanted to know what else was included! Made a complaint via email- they did not read content properly and offered to get someone to call me with information requested - this has still not happened and my initial concern regarding how obstructive customer services were has been ignored despite clearly writing I was complaining and listing my concerns. It is such a shame as a long standing customer to have this experience as in past all had been good

I made an order that never arrived, after looking into it via 'track your order' it was apparently delivered with signature 2 days previous. I called to investigate and was told I had to wait to hear from the appropriate department this took 10 days. I was told to send in proof of signature but was not told where to send it, I called three times and got two different addresses and an email address. As this was a copy of my passport I felt very unsecure in sending this information without knowing the right address. It took two days to get a clear answer on where to send my information. The week after I was told my signature matched those of previous deliveries so I had to pay for the item anyway and thats without sending me this mystery evidence or any mention of the signature I sent them. I am now left without my camera and over £300 down with nothing to show for it. I feel very let down and robbed. I ordered the camera so i could capture family photos at my nans 70th now thats gone and apart from a few smartphone snaps there were no photos to commemorate such a special occasion. Kandco never answer questions straight and every time I call it's a new answer very confusing and very unfair.

As soon as Kays stopped beong independent and went under the'umbrella' of Shop Direct, they changed for the worst. I always used to earn commission on goods but now only get it if I order something six-monthly. Plus, they take it away if not taken or used whereas before, they would let me keep it until christmas time when I would take it as a cheque. I, like many people, cannot afford to order things six-monthly, however inexpensive, and shouldn't be expected to. If we have earned the commission then it's ours, not Kayandco's!!!! Also, about six months ago I needed to speak to a manager as the adviser to whom I'd been talking to was less than helpful,...again!! At least three advisers later I was told that a manager would call me back in about two hours .... I'm still waiting!!!! No surprise there. Kays, please go back to being a nice, caring company. You've lost it BIG TIME!!!!

I wouldn't give them one star if possible. The company is a waste of space. My account says to leave items with a neighbour if I am out. This moron left a card through the door saying item was safe in conservatory, which of course it wasn't because that was locked. He'd left it on the step in the middle of pouring rain and hail. Absolutely useless, I don't know why companies use Yodel.

u are ok its u'r delivery company that lets u down they are a waste of space & u'll loose me and other people too. so wake up & do something about it!

Been a customer for some years, had no problems until recent. Bought a laptop 2 years ago, had to send back for repair a few times under the manufacturer's warranty. Still had problems after. Contacted them and was told i needed the original catalogue number and order date, which i did not have. However i did have the original return not and the extended warranty. Again kept getting asked for catalogue number and order date, HOW many times can you say you don't have them. In the end said was going to get in touch with Trading Standards, they then said i was to return item, i returned item and then had a email saying cannot refund as no record of item and could i please give them the original catalogue number. Phoned them and was then given a different number to phone which i was then told i needed to talk to a different department again, spoke to them and then got transferred to another department. Was then told my partner whose name is on account would have to deal with it, even though they were told 4 years ago that i would be dealing with them as my partner had suffered a stroke and i was the one dealing with everything. Then got informed that for a third party to be involved there was a expiry date for this. Overall to sum up K&Co - products not bad, customer service rubbish. Once account paid off no longer staying with them. My advice to anyone AVOID this comapany.