Excellent
Based on 1,455 reviews
Kat's Naturals4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As an educated herbalist and nutritionist, Kat Merryfield cares about giving others the most organic products straight from her backyard in the Tennessee countryside. After a decade of crafting natural goods, she started creating farm-to-home remedies from CBD oil in 2015.Kat’s Naturals uses American grown organic hemp and sustainably sourced essential oils like peppermint, wild orange, and ginger to complement the effects of CBD to certain needs like stress relief or sleep aid. CBD is a natural anti-inflammatory for regulating muscle pain, stress response, sensory receptors, depression, anxiety, metabolism, blood sugar and more. No matter what your particular ailment may be, start and end the day with help from Kat’s wholesome CBD solutions.
Kat's Naturals (katsnaturals.com) has 1,455 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 64 reviews with 1 star · Clear filters
Danny W.
Need to update your phone numbers so people can call you to stop a subscription.
Reply from Kat's NaturalsJun 27, 2022
Hi Danny, I'm sorry you couldn't reach us over the phone, we are out of the office on the weekends. I would be happy to help you cancel your subscription. If you would like me to cancel it for you, please just let me know and I would be happy to help you out. Thank you, and have a wonderful day!
patrick
never received them
Reply from Kat's NaturalsMar 23, 2022
Hi Patrick, I'm sorry for the delay. Unfortunately, the item you purchased was out of stock. It is back in stock now, and your order is on its way. Thank you for your patience, and have a wonderful day!
J,Willy
Still waiting for my order after 3 weeks😑not what I’m used to from Kat’s.
Reply from Kat's NaturalsDec 14, 2021
Good morning James, I'm sorry for the delay! The product you ordered was out of stock. We work hard to try and avoid these types of issues, but unfortunately a recent increase in demand for the product you ordered caught us a little off guard. I'm sorry you missed the email we sent letting our customers know that this product was out of stock and would be shipped as soon as it was available. However, it is now back in stock and on it's way to you. I hope you have a wonderful day!
Billy O.
The product I viewed and purchased including ingredients were different than received. Informed there was a packaging change, that I understand. But information label showing ingredients also changed, leaving out the important half I wanted. A COA was provided, but the package ingredients change left me feeling uncertain. Otherwise, what got me to purchase was they third party test and have quality products. Regardless, I was left to believe instead of validating my concern
Reply from Kat's NaturalsNov 12, 2021
Hi Billy, We're sorry for the packaging confusion. Due to a national backlog in packaging, we chose to use a sticker showing the exact formulation, so that we can be transparent and still have our product available to people who rely on it's benefits. We tried our best to explain the change in packaging and we make our COA's available to everyone, so that you know exactly what's in your bottle. We stand by our purity and quality standards and we're sorry the COA and communication was not enough to alleviate your concerns.
Veronica J.
This cream was not for me, it does not help me at all for my RA pain
Reply from Kat's NaturalsNov 11, 2021
Hi Veronica, I'm sorry the cream didn't work for you! We have a stronger cream that may help, it's our Professional Strength Cream. We also have a 30 day money back guarantee and we would be happy to refund you. I have sent you an email. Have a wonderful day!
Awesome P.
Nothing received after 2 months’ wait, not ordering again
Reply from Kat's NaturalsJul 29, 2021
Hi there, I'm so sorry for the delay! We shipped your order out on June 3rd. Unfortunately once we hand over the order to USPS it is out of our hands. I wish we had a way to guarantee that orders would make it past customs but there is no way for us to do that. Once the package reaches Australia, it is then a part of the Australian postal service. I sent you an email. We have filed a claim for you with Route shipping protection and it has been approved. I hope it helps, and have a beautiful day!
Miren A.
I didn't know the delivery time was going to be such a nightmare. It would be great if you were honest about it prior to the purchase.
Reply from Kat's NaturalsJun 1, 2021
Good morning Miren, I'm so sorry for the delay, international orders can take some time. Unfortunately once we ship out the order it is out of our hands and is then in the hands of the carrier. I will be happy to see if I can find out any information from the carrier on the progress of your order. I will email you and let you know what I'm able to find out. Thank you for your patience and have a lovely day!
Michael B.
Only received 1 bar instead of 3. please send more
Reply from Kat's NaturalsMay 3, 2021
Hi Michael, I'm sorry for the mistake. We are sending out the other 2 bars today. Thank you for your patience, and have a wonderful day!
