KeapReviews of keap.com

Infusionsoft were brilliant at chasing and signing us up.. That is where the brilliance ended. Once signed up, interest levels went south and they didn't even have the courtesy to answer some of our emails let alone take any action. I'll soon be an ex-customer of Infusionsoft and feel like a weight has been taken off my shoulders. 25 Oct 18 22:36 Reply to Sarah, Advocacy Manager. Your reply is inaccurate and condescending. There was no "miscommunication". For clarity, I emailed sales AND support. Get your facts straight rather than making statements in a state of ignorance. I suggest you contact Wes (Customer Success Manager) who called me within a few business hours of us cancelling and discover where issues at your end manifest themselves rather than making me, the customer, out to be incompetent. For your reference, the time of the call was 23 Oct 18 16:02 BST.

Tried to use Infusionsoft Pay (WePay by Chase). Account was shut down without any warning whatsoever and ~100K in funds were refunded immediately and not recoverable.

Awful service I was not able to do anything on my free trail. When I called to inquire how to test the software with my new website, I was told that I could not do anything until after the 14 days. The launch of our new website was delayed significantly because of this. Now I am in the process of set-up. I am still not happy with everything that I am going thru during the set-up process. I paid $99 for 2-set-up sessions, the first hour was wasted trying to get the rep to understand the demands for our business. I was told that I would do pre-work to prepare for the discussion. I did not receive any pre-work but still had the session without it which wasted most of the time that I paid for. So far I do not good to say about this company.

This Infusionsoft review is mainly a comment on the lack of integrity of the company, with a reflection on my experience with using the software to manage my business funnel added in. Before signing up with Infusionsoft, I’d done a LOT of research looking for the exact customer management/segmentation software system that would meet my specific needs. These needs became clear after reading Ryan Deiss’s book Invisible Selling Machine. Prior to that I’d read his article “How we Grew a Blog from Zero to 6 Million“. This got me pretty excited since I own two high traffic websites with similar audiences to the Survival Life site he’d built this massive income from, plus a mailing list of already over 10,000 subscribers to get me started. The main income Deiss generated was by being an affiliate for Clickbank products. All that was missing for me then was some kind of software that would segment subscribers based on whether they bought a Clickbank product or not. So I approached about 10 funnel of the top software companies and asked them if their product could do that or not. All but Infusionsoft said no. A sales rep from Infusionsoft then phoned me, assured me their software was exactly what I needed, and signed me up. It was pretty expensive but with the possibility of even making 1% of what Ryan Deiss had achieved, seemed like a good investment. It took almost two weeks for Infusionsoft to actually connect me up with the compulsory and pricey tutoring on how to use the system, and then I was away. Unfortunately I quickly discovered that Infusionsoft’s software did not in truth have the inbuilt capacity to segment based on Clickbank purchases, unless you actually owned the Clickbank product. And even that required buying an extra plugin. If you were an affiliate you had to get a programmer to configure each and every transaction. This was most disappointing. I approached Infusionsoft for a solution but none was forthcoming. I naturally then requested a refund, but they asked me for proof that I’d specified what I needed up front. Since my original inquiry was through their online form, they of course were the only ones who had a copy of it. Similarly, I had no record of the phone calls where I had reiterated the importance of this functionality. And Infusionsoft point blank refused to provide me with copies of these. In the end I cancelled the contract and to add insult to injury, got slugged a massive cancellation fee penalty (over $600 AUD) on top of everything else. All up, this experience with their company cost me close to $2000 and generated very close to zero income. My Infusionsoft review of using the actual software was similarly disappointing. I’m sure it works wonderfully well in the right hands, which is probably why all the big boys use it. While I’m far from being a dummy, using it was definitely not in my zone of genius. It is simply not intuitive. I tried, for example, to stop a funnel process and then discovered it had run anyway. If you’re a big company who can afford to hire an Infusionsoft techie to do it for you, good luck to you. But if you’re a lean start up, the learning curve will just take you away from doing the things that matter.