KeychronReviews of keychron.com

terrible customer service got the wrong item and the first thing their customer service staff asked me to do thru email was "we will find another customer for you, could u help us send the wrong keyboard over" like bro??? took me multiple emails to get them to send my actual order over. To this day they have not taken back the wrong product saying "we will give u the address to the warehouse soon" when I am pretty sure it is not the case. DO NOT BUY DIRECTLY FROM KEYCHRON THEY WILL NOT RESOLVE THINGS NICELY IF YOUR PRODUCT TURNS OUT TO BE DEFECTIVE OR WRONG.

Keyboard quality isn't in question. But customer service is abysmal and if you ever need to return an item good luck

I was wondering to buy a Keychron keyboard but the shipping cost of 20$ stops me to buy it. Then I found a colleague that also want to buy one, so we did an order to divide the shipping cost.... 2 keyboards in cart raised the cost to 37$ :O Ok, we bought them anyway and now, about 2 weeks after we placed the order, still I haven't my keyboard. 37$ of shipping cost and more than 2 weeks to receive my order, it's ridicolous. I asked to the customer service information about the high price and he told me that it depends on the weight of the pack.. Can 2 keyboards raise in this way the shipping cost? It's ridicolous. The customer service also confirmed that it's a really high price, so why don't you do something to fix this bad experience?

Worst company to deal with for one of terrible products, keys noisy, faulty keyboard got, on return didnt get my full amount, even postage cost also paid from pocket, never again. Such price not worth it

I bought Keychron K8 RGB keyboard with brown switches about a year ago. And from the beggining, I've already faced with problems. After a week of usage I've discovered a bug: F-keys and row of 1-9 numbers were triggered simultaneously(so when I press, for example, F1, key with number 1 activates too). This bug was definitely a problem with the microprocessor. I've conctacted with keychron support and they offered me to replace this keyboard, and while I was thinking would this work for me, this bug suddenly dissapeared. I still had a desire to replace keyaboard, but I also had an urgent need in keyboard for a while, so with time I've forgotten about this thing (and the bug didn't reappeared). Everything was good, but 12 months later I've faced with a new bug! Unexpectedly all right column of keys has stopped responding to pressure and had wrong lightning color. And after 2 days another column of keys somewhere in the middle has failed. I've contacted with support again and of course they hasn't offered to replace keyboard (because one year warranty just expired). They have said only that it may be a problem with PCB connect. So, I had no choice but to use the local service center in attempt to fix the keyboard. And what they've found in the keyboard shocked me. There has been flood traces of something sticky in the left side and in the right side of the keabord with area of about 5x2cm for each trace (but there haven't been any traces on metal frame or keys or switches and I'm pretty sure that I didn't spill any liquid). And microprocessor has been extremely hot and has had some other problems. Service center couldn't find replacement for microprocessor nowhere, so they were not able to fix my keyboard. So, now I had to buy a new keyboard and it definitely won't be Keychron. I'm very dissapointed by them.

The worst company I bought a technological thing, They sent a faulty keyboard, then it started not to work, BUT they don't accept any return refund or replace !!!! Stay away from this dodgy company !!!

They use all sorts of excuses to refuse return or repair the pool quality keyboard. The keyboard was merely used (less than 4 days in total) and the connection starts to become unstable, give it a full charge it disconnects occasionally, a few keycaps are loose. Customer service refuses to invest it, instead, they ask me to record a 'video' to demonstrate the problem. ???? This is only a £70 keyboard do they really think that worth me to do a bloody video??? I have wasted enough time on email with them. Speechless. This keychron keyboard is going to be in my bin. Whenever I see a Youtube video about this keyboard, I know what to do. Definitely avoid this scam company.

Ordered a keyboard that merely worked, wanted to get money back but they refused.