Kiehl'sReviews of kiehls.com

DISGUSTING SERVICE and CUSTOMER SERVICE TEAM! I spend £37.50 for two products and it ended up me spending £399.00 at Binsina Clinic followed by £30 (2 week trial kit) at Arch Aesthetics followed by so many expensive creams to get my skin back to normal yet along with few visits to hospital and to the Dermatology clinic nearly a year still dragging it on and no calls and no email responses.

I made an online order a week ago and the status still says it's being processed. It should've been delivered by now. Anyway I assumed it must be a problem with payment so I called my bank and they said the transaction was pending. That the money had been debited from my account but the company in question hadn't accepted it yet. So I called Kiehl's first thing Monday morning, I was put on hold for 35 mins and eventually gave up, deciding to try again later. In the afternoon I tried their online chat option. The first thing she asked for was my email address to view my order, I gave her my order details and she said she couldn't view my order for some reason. I explained the situation, she advised check with the bank and I said I'd already done so that the problem was on Kiehls end. She said I should call and I stated that I already tried and was put on hold for 35 mins and she said 'email then'..... As I type this out I'm on hold again, this time it has been 41 mins so far. It's all really disappointing. I never leave negative reviews, I'm just so annoyed. I would've ordered it from feelunique or something, I wish I had but they didn't have the 30ml only the 14ml

I just had the rudest interaction with a customer service rep I think I've ever had with any company. I like their products, but probably won't keep using them. Looks like I'm not alone. Sad.

I have never experienced such terrible customer service from any company in my life. After receiving a broken bottle of toner which had spilled out all over the package I tried calling, emailing and even sending them messages on Twitter but to no avail. So I paid for a product which I never got and they don't care in the slighest, been trying to contact them for almost 2 weeks!!! Never again.

I would give their online customer services zero star if I could choose to do so. The worst customer services I have ever seen. Believe me NEVER buy anything from their website .

worst customer services. My order was $50+ so when I checked out, the shipping fee was deducted. I agreed paying a certain price, I reviewed it twice before hitting submit order, and later on got charged with shipping fees. I emailed them and they said shipping would be refunded once the order shipped. When I received the order, still no refund. I emailed them again, here's their response: We thank you for your business and have replied to this e-mail in confirmation that this concern has been resolved. A reply to this message is not necessary. If we can be of any further assistance, or if you have further inquiries or comments, we invite you to contact us online at www.Kiehls or at 1800 KIEHLS2 1-800-543-4572 WHAT? There wasn't any refund and they dared to say it was resolved??? There are too many skincare brands with superior product quality and customer services than this.

I made a mistake on the shipping address where it sent to my old address. I changed an address during the shop runner checking out process, but it turns out it was billing address, not shipping. I recognized it immediately after I submitted the order, but it was at midnight so no customer service line is available to help me change the address or cancel the order. I chatted with an agent early next day (and waited 30 mins), and the order was still in processing. So I thought it was fine to change the address. but the agent just constantly said no and let me use UPS my choice to change delivery. I waited until the shipping label was generated and contact UPS, and they also said no because my UPS choice address is not matching the shipping address which is my old address. without choice, I contacted the customer service again, and this time, another agent seems nicer and explained the situation clear for me. She said because the package hasn't in transit yet, she cannot call UPS for address change. She suggested me to call back later in the evening or next day morning to request address change. So far, I haven't successfully changed my shipping address yet, but the experience was just terrible! I hope they can be more user friendly to let people cancel order online themselves when it is still pending, if they make it by mistake or it contains any errors. Otherwise, if someone like me makes an order outside the customer service hour, we have no way to correct the misinformation before it becomes unchangeable. :(

recieved a short order today after calling the "customer service" number 22 times and being cut off after 2 minutes before speaking with anyone finally got a different number and spoke with a rude lady who couldnt/wouldnt help. no explanation why my order is short or what is happening about it do i need to re-order ? will it turn up later ? what about the money ive paid out ? who knows. Kielhs wont help you . sent an emial to the CEO`s office lets see if they can be bothered to respond . probably not they dont seem to care about online customers at all onlu got one star because you cant give zero