kittysuppsReviews of kittysupps.com

Reply from kittysuppsMay 13, 2026

Hi Narelle, We understand why this experience has been frustrating, especially when you originally only wanted to try the product first to see how your older cat would tolerate it. Receiving another shipment and charge after deciding to stop using the product would understandably be upsetting. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments without difficulty. We also hear your concern regarding the repeated shipments after your earlier attempts to stop them. Please feel free to contact us at [[email protected]](mailto:[email protected]) so we can review your account and ensure the subscription status is properly checked from our side as well. Mariel from KittySupps

Reply from kittysuppsMay 13, 2026

Hi Mary, We’re sorry to hear that your experience left you feeling this frustrated and disappointed. We understand how upsetting it is when customers feel their cancellation, refund, or subscription concerns were not resolved the way they expected. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments without difficulty. We also understand your frustration regarding the refund process and the continued shipment concerns you described. Feedback like this is important, and we appreciate you taking the time to share your experience. If you’re open to it, please contact us at [[email protected]] so we can review your account and concerns more closely. Mariel from KittySupps

Reply from kittysuppsMay 12, 2026

Hi Lena, We’re truly sorry to hear how frustrating and exhausting this experience has been for you. Waiting nearly two months for your first shipment, while continuing to receive additional charges and shipments after requesting cancellation, would understandably leave anyone upset and disappointed. Our subscription option is intended to help customers avoid running out of product through automatic replenishment, but we completely understand your frustration if the subscription, cancellation, and return process did not feel clear or properly handled from your perspective. Customers should always feel fully informed and confident that their concerns are being addressed consistently. We also hear your concerns regarding the conflicting communication around returns and refunds, especially after referencing the policy shown on the website. We understand why receiving different answers over time damaged your trust in the experience overall. Shipping delays can unfortunately happen due to courier and fulfillment limitations, particularly during periods of high demand, but we recognize that clearer communication and faster resolution would have made a meaningful difference here. We genuinely appreciate you taking the time to share detailed feedback about your experience, even though it was a negative one. If you’re open to it, please contact us at [email protected] so wean review your account and shipment history more closely. Mariel from KittySupps

Reply from kittysuppsMay 11, 2026

Hi Adriana, We understand why this experience left you frustrated and disappointed. If you were unaware of the subscription setup during your initial order and later saw another order process automatically, we understand why that caused concern and frustration. We also hear your concern regarding the cancellation acknowledgment and refund timing. Customers should always feel confident that once a cancellation request is confirmed, the account and billing status are handled clearly and accurately. We’re sorry the experience reached the point where you felt reporting the situation was necessary. Feedback like this is important, and we appreciate you taking the time to share your experience. If you’d still like us to review the account and refund details more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Reply from kittysuppsMay 9, 2026

Hi Kaye, We understand why this experience left you extremely frustrated. If your order experience did not meet expectations and you felt unsupported afterward, we understand why the resolution offered did not feel satisfactory to you. Shipping delays and courier-related issues can sometimes occur, but we understand your point that customers ultimately expect the product they paid for to arrive properly and within a reasonable timeframe. We also hear your frustration regarding the support experience and the compensation offered following the issue. Feedback like this is important, and we appreciate you taking the time to share it honestly, even though the experience left a negative impression overall. If you’d still like us to review the order details more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Reply from kittysuppsMay 9, 2026

Hi Tantagoth, We’re sorry to hear that your experience left you feeling this frustrated and overwhelmed. We understand how recurring billing concerns, shipment issues, and account management problems can create a very stressful experience for customers. Our subscription system is intended for customers who want automatic reorders, but customers should always feel fully informed and in control of future shipments and billing preferences. We also understand how delivery or communication issues can strongly affect the overall experience. We appreciate you taking the time to share your honest feedback and concerns. If you’d still like us to review your account more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Reply from kittysuppsMay 8, 2026

Hi Melissa, We understand why this experience left you frustrated. Waiting a month for the first shipment, only to discover another order was already processing before you had even properly received or evaluated the first one, would understandably feel upsetting and overwhelming. Our subscription option is intended for customers who want automatic reorders so they don’t run out of product, but we understand your feedback that this should feel clearer and easier to manage during checkout and cancellation. Customers should always feel fully informed and in control of their account settings. We also hear your frustration regarding the shipping delays and lack of clear communication throughout the process. If you’d like us to review your order or account concerns more closely, please contact us at [email protected]. Mariel from KittySupps

Reply from kittysuppsMay 8, 2026

Hi Kathleen, We’re sorry to hear that you were not satisfied with your experience. We understand how disappointing it can be when the product, shipping, or overall service does not meet your expectations. Customer feedback is important to us, and we understand that issues involving shipping delays, subscriptions, communication, or product expectations can strongly affect the overall experience. We appreciate you taking the time to share your honest thoughts. If you’d still like us to review your account or concerns more closely, please feel free to email us at [email protected] Mariel from KittySupps