Knotty KnickersReviews of knottyknickers.co

Terrible product and even worse customer service. I have been trying to cancel my subscription for months but their cancellation process never seems to work. Funny how the ordering process works great and so does the process to update my credit card info, but not so much with the cancellation option. I have sent multiple emails asking for the subcription to be cancelled and have received no response. However, they do make sure to repeatedly spam my inbox with requests for me to update my payment information so that they can send the product I don't want. I cancelled my subscription myself by removing my payment info and they still haven't gotten the message. Shady business practices. Plus the products I did receive were itchy and wouldn't even stay up. Total fail and wish I had never tried them.

Horrible service, i had ordered a few items off of them which never arrived and there was no proof of them arriving or being delivered as i had asked my local mail carrier. They refuse to refund me or send the products too me and told me if i want to get the product i will have to rebye them.

I only got 1 decent looking pair out of each box, sometimes they were all ugly. They literally sent me a plain light grey g string... I am 5'4, 115lbs and the small was too small and the mediums were way too big. I usually wear medium and have never had an issue anywhere else.

Never got my package. They don’t provide tracking info so you are BLIND from the moment you order. Their support also takes way too long to respond and I haven’t gotten a response since asking for a refund for over a week now. DONT RECOMMEND

Do not buy from this company. I signed up for the service and despite never receiving the product, they continued to charge me. Their only email to me said that they do not deliver to the United States from Canada without a fee and I said that I was not interested. I have sent email after email to them with no response. They continue to harass me to order more services that I will undoubtedly never receive. Don’t give this company your credit card.

I was subscribed to Knotty Knickers for a year, and thought they were great up until now. I moved and changed my address on the website but it still sent my package to my old address, which i cannot go to. I figured maybe I accidentally didn't hit save and said oh well, But then I changed my address again, and it STILL sent to my old address. So i’ve wasted my money twice now for no reason. I sent them an email and they were not helpful AT ALL. I asked them to send it to my new address and they told me that there was nothing they could do, that they cannot cancel an order that had been sent out. I emailed them again asking them to send me a refund or i will not be supporting them anymore. They emailed back saying that my order has already been processed and they cant change or amend anything. Then they said that if my order was the wrong size or not a good fit that they would offer me a one time discount of 10% off which was totally unrelated. Really pissed off right now because ive wasted my money for no reason and they weren't helpful at all.

These are not worth the money, nice colours bit that's it. They are not good quality and each pair come in a seperate plastic packaging. Have had several shipments and none are great. Also difficult to cancel, I have cancelled online and emailed and yet every so often money is taken again

I had been impressed with them when they were a new company, mainly because of the amazing customer service. I took a break from them for a bit because the quality of the products was pretty low, then tried again a year ago. Over the last year of bimonthly shipments I've had to contact them about missing packages twice. The customer service has gone through the floor. I was blown away at how awful they've become. On the last one, some extras I ordered to take on a holiday, the package never showed up so I contacted them about it and they wasted days asking me the same questions over and over again, each question is own email, taking a full day to respond to my answers "Did you check your mailbox?", "Did you check with the post office?", "Can you confirm your address but sending us a picture of mail that actually showed up?" (Keep in mind they've gotten packages to this address before). Then they wanted time to "investigate" by this point it was clear that the order wasn't coming in holiday with me and I needed to go do some in person shopping before my trip. I asked them to cancel and refund the order rather than reship. They refused. They say they reshipped and never found the original order. I eventually got home from my holiday to find a package that had been opened, taped shut again, and opened again. Package was delivered wide open along the side of the envelope. By the time they finally got my package to me, it had been two months and my next billing date was upon us. They won't track a package of you've cancelled your subscription, so by taking so long to sort out the problem (not to my satisfaction) they forced me to buy another package despite the fact that I'd told them several times in the process that I wanted to cancel my subscription as soon as the missing package was sorted. When I mentioned this issue to them they said they couldn't cancel the order and refused to address my complaints about the process in any way.