KrispReviews of krisp.ai

i want a refund.  i have tried everything forums say... i have waited long enough to be helped by customer service.  and nothing is working.  i paid for an app that used to work awesome., but now, its causin more problems than is fixing.   i have lost A LOT OF CALLS. du to PC crashing.. mic auto muting.  mic going silent..  sound screeching.  and it is ALL due to how poor quality the app has become.  i dont understand why but quite honestly im not interested in knowing anymore.  i just want my money back and to be able to call this a bad experience.    i dont know exactly what channel to use for this.  i want my last renewal money completely back since it is before that happened that the app became crap.  i guess i will try to send messages over social media aswell and an email to customer support to see where i can find a person to  get my refund done.

I purchased an upgrade on October 11 via PayPal. I reset my computer some of the apps disappeared including Krisp. I found the app as it was still in my system. When I did that I noticed that it had me on the pro trial. I paid for the upgrade on October 11 to November, I have been doing this since March 2022. I contacted support not helpful at all. I sent the PayPal details photos and still no help

Yesterday I purchased the annual subscription for Krisp Pro, then immediately canceled the auto-renew on Paypal, Krisp then removed my premium status, moving my account back to trial and I couldn't use the software for the meeting I had on the very same day. After exchanging emails with support during business hours my issue was not solved until the day after. After this situation, I don't plan on using the software for my future meetings and Krisp is ignoring my refund request, saying that my issue was solved even if the issue cannot possibly be fixed as we can't go back in time and make the software work before the meeting took place.

Trabajo mucho tiempo ya en ZOOM. No he logrado que mi voz suene continua. Mis clases son con música. El alumno recibe la música por un canal, yo la escucho en un pequeño parlante para mi retorno. Mi voz va por el micrófono asignado a Krisp. Tuve que desinstalar la aplicación. No me sirve.

The app doesn't work properly, it cuts your own voice. Auto renewed sub despite it being cancelled and took a 6€ fee on the refund they refuse to explain, if you want to be stolen then purchase their products. For the disonhest answer: i turned off auto renew and it was renewed anyway, and they charged me more than $60 (62€ instead of below 59€) and refunded less: 56€(instead of 62€=$63,2), conversion fees are a few cents, they just took a $7 commission on my back and refuse any refund on it, don't trust them.

This app used to be good but it's now rubbish on Mac. For some reason the app no longer appears at the top right with the other menu items. Also it enables my camera randomly without my permission. Noise cancelling is an inbuilt feature of many apps now so don't bother with this.

If you read through the website you'll find this is the most amazing software, however it's not until you pay for and install the software that you realise its limited functionality. If you are a Windows user you only get the very basic features of noise reduction. None of the advertise video features work on a window system. An tech support will tell you that you can find this information on their website, however it is not in any way obvious and even with tech support advice is still challenging to find any information about the limited functionality for Windows users. Tech support was also happy to inform me that there is a strict "No Refund Policy" for this product, even within a 30 day period. I feel like they know they are misleading people and are happy to make a quick grab the cash. And to be honest, the noise reduction did take out background noise but at the expense of the voice quality, even after system training. To the point where I was only using it in extreme circumstances and turning it off at all other times. This added another level of administration to my otherwise busy day… So this software doesn't function as advertised, is largely ineffective, and I'm stuck with it now as I can't get a refund for what is effectively useless software… I recommend avoiding this product and this company and a better a better product and dealing with a company that has a far higher level of integrity…

Sadly, this is just too invasive. There is no reason at all for you to force this kind of policy on customers. App cannot be used securely. Therefore it's a non starter. ----- Krisp stores the following customer data in its cloud: - Application name which Krisp has been used with (e.g. Zoom, Skype) - Microphone, speaker names which Krisp is being used with (e.g. AirPod) Call insights metadata (see section Insights below) - Time and duration when Krisp has been used - Total time the user has been speaking in the call - How many times the user has pronounced “filler sounds” such as “um”, “ah”, “eh”… EDIT What a terrible and typical response. Just provide a way to opt out of ALL SNOOPING and you'll regain my trust. Just saying "Security is important to our team", speaks nothing to my concerns here. A very poor brush off. I chose to leave the review here as we all know what happens when sending it directly. You know my thoughts, it's up to you, not me, to do something about it. I've already deleted the app.