KTS Pooled Trust Reviews | Read Customer Reviews of ktstrust.org

KTS Pooled Trust Reviews | Read Customer Reviews of ktstrust.org

KTS Pooled Trust reviews

Showing 197 reviews with 5 stars · Clear filters

Staten Island G.
May 4, 2026
KTS has been a God send
KTS has been great for me and my family. They respond to all inquiries promptly. They pay all bills on time. Also, because it, we've been able to get my mom home care. We have been using their services for many years. I have only good things to say about them and highly recommend them.
Reply from KTS Pooled TrustMay 5, 2026
That's wonderful to hear, and we're so glad your mom was able to get the home care she needed. It's been our privilege to support your family over the years. Knowing that our prompt responses and reliable bill payments have made a difference for you means the world to us. Thank you for the recommendation.
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Rywka S.
May 1, 2026
Kts is very helpful to us
Kts is very helpful to us. They helped us to sign up and get started with them, explained what we should do. We were very new and didn’t know anything and they helped us each step of the way. Every member of the staff always answers the phone or email immediately , always polite Always helpful. It has made the Medicaid procedure much easier for us.
Reply from KTS Pooled TrustMay 5, 2026
It sounds like you were navigating unfamiliar territory, and we're really glad our team could walk you through everything step by step. Being new to Medicaid and pooled trusts can feel overwhelming, so hearing that we made the process easier and were there for you from the start really means a lot. We appreciate you sharing your experience.
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Janet B.
Apr 29, 2026
Highly satisfied with KTS trust for my brother
We set up a trust at KTS for my special needs brother last year and our experience with KTS has been nothing but positive. Clear and helpful service, an easy to use website, VERY quick responses to questions and requests, and reimbursements also processed very efficiently and rapidly. Highly recommend!
Reply from KTS Pooled TrustMay 5, 2026
Setting up a special needs trust can be a big step, and we're honored you chose us for your brother. It's great to hear that everything from the setup to the ongoing reimbursements has been smooth and efficient for you. Your recommendation really means a lot to us, Janet. Thank you.
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Stephen N.
Apr 25, 2026
Customer service is above and beyond.
Customer service is above and beyond.
Reply from KTS Pooled TrustMay 5, 2026
We really appreciate that. Above and beyond is exactly what we aim for.
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Patio
Apr 24, 2026
My experience is consistently great!
My experience is consistently great. The team and support at KTS is always patient and able to assist me in my questions and they help me keep my mom's entire month always on track. Absolutely a 5 star organization!
Reply from KTS Pooled TrustMay 5, 2026
It's wonderful to know we've been able to help you stay on track with your mom's needs month after month. Consistency like that is something we take seriously, and hearing that our patience and support have made a real difference for you both is exactly why we do this work. Thank you, Patio.
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Suarez
Apr 23, 2026
At first was a little complicated
At first was a little complicated, but with the change to digital is a lot easier. All papers and copies that I needed it in the beginning were a little too much. Thank you for making the whole process easy.
Reply from KTS Pooled TrustMay 5, 2026
We hear you on the paperwork at the start, it can definitely feel like a lot. We're glad the shift to digital has made things easier for you. Thanks for sticking with us through the process, Suarez.
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Maria G.
Apr 23, 2026
Dealing with KTS Pooled Trust has been…
Dealing with KTS Pooled Trust has been a pleasure. Very professional and responsive. I would recommend this company highly.
Reply from KTS Pooled TrustMay 5, 2026
We really appreciate that, Maria. Professionalism and responsiveness are what we strive for, and your recommendation means a lot to us.
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James
Apr 21, 2026
KTS is a great organization
KTS is a great organization. They handle the pooled trust very effectively and are always helpful with any questions we've had. Definitely recommend them.
Reply from KTS Pooled TrustMay 5, 2026
Thanks for that, James. Handling things effectively and being there when you have questions is what we're all about. We appreciate the recommendation.
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