Bad
Based on 188 reviews
Laresar1.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laresar is listed under Appliances & Electronics.
Laresar (laresar.us) has 188 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
Showing 149 reviews with 1 star · Clear filters
sharryans
Very pathetic customer service, My Laresar L6 Pro stopped working within 1 year, I contacted Laresar support in April 2024 and till Nov 2024 they kept telling me that they had sent the replacement parts. don't buy or spend money on Laresar products.
Moreno V.
Mi aggiungo alla lista dei clienti insoddisfatti. Acquistato Laresar S6 a novembre 2023 L'aspirapolvere è buono, è leggero, aspira bene, è facile da manutenere, da questo punto di vista nulla da dire. Ma un mese fa si è staccata una ruota della spazzola. E oggi anche la seconda. Si rompono i ganci di plastica che tengono le ruote agganciate alla spazzola, evidentemente la qualità dei materiali non è buona. Ho cercato di contattare il servizio clienti, ho scritto al supporto, ho cercato ricambi in ogni sito possibile, da Amazon a Alibaba . Niente, i ricambi per questa azienda non sono previsti, il supporto ai clienti non è una loro priorità, basta vendere il prodotto, il resto non conta. Sconsiglio vivamente a chiunque di acquistare prodotti Laresar (che nonostante la mail del supporto ufficiale indichi "laresar.us", facendo pensare ad un prodotto U.S.A., sono cinesi di Shenzen)
MD
Aspirateur robot qui cesse de fonctionner après 3 mois. Aucune réponse du service à la clientèle.
Consumer
Do not trust this company to honor the 2 year warranty offered on its products sold on Amazon.
customer
Our L6 worked for one year and then stopped working. customer service said they’d send me a replacement and never did. Then they ghosted me when I tried reaching out again
Valued C.
I've had the vacuum for 6 months and the battery now last for about 8min. I contacted the manufacturer and they promised to send out a new battery. Still waiting, in fact they no longer respond to my emails. Horribly customer service. Will do everything I can to discourage people from buying any.products from this company.
La Classe de P.
Encore une entreprise asiatique foireuse ! Et comme beaucoup d’entreprises chinoises, ils ne veulent surtout pas avoir de mauvaises notes, mais ne font rien pour en avoir des bonnes… Je cherchais désespérément le filtre en acier en pièce de rechange : impossible. Quant au mail de contact de l’entreprise qui fait également office de mail SAV : support/laresar est tout simplement inutilisable. Les mails sont retournés. C’est pourtant bien l’adresse qui apparaît sur les documents qui se trouvent à l’intérieur des cartons des l’aspirateurs et qui sont donc censés être actualisés. Et on n’échappe, d’ailleurs pas des promesses écrites évidemment non tenues (qualité de service, assistance..) Vous l’avez compris : je recommande pas les produits de cette entreprise qui n’est pas à la hauteur, et c’est un euphémisme !
customer
Avoid this company at all cost. We received a faulty product with a two year warranty. We contacted Laserar who just continued to send us emails requesting us to show videos and pictures without any help. After numerous emails with pictures and videos, they stopped replying to all emails. Do not buy from this company.
