Reply from LatinfeelsJan 27, 2022
Dear Customer,
Thank you for sharing your feedback about the website.
We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.
However, it always depends on the person how what s/he wishes to send via chat/letters, the same as manner of communication. In addition, do not forget that we allow to use the prepared phrases (Let`s Talk option) or find them on the Internet.
Nevertheless, we are sorry to hear about your situation with the member and situation with the name. Sadly, we have no email of yours to check whether there was a complaint in the system, so we would appreciate if you contact us via email [email protected] with all the details and screenshots regarding this problem, so we would check it.
As the live video option didn’t prove to be popular among the users, we decided to abandon this option in the nearest future. However, this does not mean that there won’t be released any other functions that you might enjoy.
We would like to bring your attention now to our payment system. It is a fact, there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. If you are an active user, you might get a set of free bonuses. In case you want to know more about it, you can contact us back at [email protected] for more information.
Moreover, that is true that the bigger package you buy, the cheaper it will be.
We are sorry to hear that your account has been blocked, but we do not block users without reasonable motivation. In case you consider that you have not breached the rules of our website you can also let us know about this by contacting us at [email protected]. We will review your case and revert to you with our decision on the deactivation. This is just to reaffirm that we don’t like the cases where we have to block our users, so we would appreciate if you revert to us with your feedback on this matter. We can reconsider your case or at least - we may provide you with the motivated response and clarify the situation.
We appreciate all your feedback. We also hope that the provided information and our assistance, in this case, may change your opinion on our website.
Best Regards,
Support Team LatinFeels