LavechicReviews of lavechic.com

Reply from LavechicDec 23, 2025

Dear Customer, We sincerely apologize for your feedback. Your description of the "product not matching the photos" and "difficulty in returning the item" is completely inconsistent with our service standards, which makes us very concerned and distressed. To handle this matter for you immediately and effectively, we kindly request that you send your order details and the problem you encountered via email to our dedicated customer service channel: [email protected]. Our customer service specialist will prioritize your case upon receiving your email and do their best to assist you in resolving your return and refund issue. We highly value every customer's shopping experience, and we once again sincerely apologize for the great disappointment and poor experience this has caused you. Please give us a chance to correct this mistake. The LaveChic Customer Service Team

Reply from LavechicDec 23, 2025

Dear Ms./Mr. Imbroggioni, We are deeply shocked and sorry to see your one-star review and such feedback. This is absolutely not the shopping experience we wanted to provide. We absolutely value the trust of every customer and are by no means "scammers." Your experience is very important to us, and we urgently need to understand the specific circumstances to verify and resolve your issue. To handle your problem efficiently and properly, we have contacted you via private message. Please provide your order information at your convenience. Alternatively, you can send detailed information directly to our customer service email: [email protected], and a dedicated person will follow up with you immediately. We sincerely apologize again for the unpleasant experience this has caused you. We look forward to the opportunity to rectify the situation for you.

Reply from LavechicDec 23, 2025

Dear Customer, First, please accept our sincerest apologies. We are deeply shocked and ashamed to have made such a serious mistake—sending you an XS size instead of the 2XL dress you ordered. This has caused you a terrible experience, and we take full responsibility for it and take it very seriously. To immediately verify your order and resolve the issue (either resend the correct item or arrange a full refund and compensation), we need your order details for quick identification. Since we cannot directly link your order to the review, please proactively send us your order number and this issue to our customer service email address: [email protected]. Please indicate "2XL Wrong Size Sent XS - Urgent Handling" in the email subject. Our specialist will prioritize processing your request within 24 hours and provide a satisfactory solution. We sincerely apologize again for the significant inconvenience this error has caused you. We have launched an internal investigation and will seriously reform our shipping processes to prevent such incidents from happening again. We sincerely look forward to your email and will do our utmost to resolve this issue for you.

Reply from LavechicDec 23, 2025

Dear Customer, First, we must solemnly declare: LaVeChic is absolutely not a scam. We are a legally registered brand that values ​​every customer. We sincerely apologize for not receiving a timely response after your refund request, as this is completely unacceptable to our service standards. We have escalated this incident to the highest priority complaint and are conducting an internal investigation. Second, regarding the issue of "serious discrepancy between the order and the received item": The situation you described (ordering a long skirt but receiving sweatpants) is a completely unacceptable and serious error. We have immediately launched an emergency review of our warehousing and quality control processes. Most importantly, we need your help to resolve this issue immediately. Since we cannot directly link your order to the review, in order to process your full refund (or reshipment) and provide compensation immediately, we kindly request that you: Please send your [order number] and the [refund application voucher/photo] you sent directly to our official customer service email: [email protected] To facilitate our priority processing, please indicate in the email subject: "Urgent Handling: Long Skirt Received as Sweatpants - Follow-up on Public Negative Review" We promise that within one hour of receiving your email, a senior customer service representative will contact you directly by phone or email to follow up throughout the process and resolve your issue within 24 hours. We once again sincerely apologize for the extremely poor experience this has caused you. We hereby publicly promise to thoroughly investigate this matter and provide you with appropriate compensation.

Reply from LavechicDec 18, 2025

Dear Customer, We have seen your detailed feedback and are deeply sorry that you received a product that did not meet your expectations. We fully understand your disappointment and dissatisfaction with the product's fabric, workmanship, fit, and color difference; this is definitely not the shopping experience we wanted to provide. You mentioned that "using images and descriptions from well-known brands should at least meet similar standards," and we completely agree with this. We have submitted all the issues you reported, especially the discrepancies between the product quality and the description, to our quality control and purchasing departments for urgent verification and rectification, and will also seriously review the relevant product's promotional materials. To handle this matter for you more specifically and responsibly, we sincerely invite you to contact us directly through our official customer service email address: [email protected]. Please provide your order number in the email, and our customer service specialist will follow up immediately and develop a suitable solution for you. Your feedback is crucial to us; it helps us identify problems and continuously improve. We sincerely apologize again for this unpleasant shopping experience, and we look forward to assisting you in resolving the issue via email. We wish you all the best.

Reply from LavechicDec 15, 2025

Dear customer, we sincerely apologize for your feedback regarding our product; this is certainly not the shopping experience we intended for you. To expedite your verification and resolution, please send your order details and a description of the issue to our customer service email address: [email protected]. Our customer service team will prioritize your request upon receiving your email and do our utmost to resolve your problem. We apologize again for this unpleasant experience and look forward to your email so we can provide you with direct and effective assistance.

Reply from LavechicDec 11, 2025

Dear customer, we sincerely apologize for the significant discrepancy between the product and its description. This is absolutely not our standard of quality. We have urgently investigated this matter and are willing to do our best to resolve it for you. Please inform us of your order details via private message; we promise to prioritize your case. Thank you for your feedback. We will seriously improve our services and hope to make up for your dissatisfaction.

Reply from LavechicDec 5, 2025

We sincerely apologize for the long wait and package issues you described in your review; this is certainly not the experience we wanted to provide. To quickly ascertain the logistics status and resolve the issue for you, please send your order number, contact information, and delivery address to our customer service email address: [email protected]. A dedicated person will prioritize your case and do their best to make amends for this unpleasant experience. Thank you for your feedback; it helps us continuously improve.