Le CreusetReviews of lecreuset.com

I attempted to place an order 5 separate times with two different credit cards, but the website kept rejecting my payment info as invalid and automatically canceled my purchase 3 times despite the payment being authorized by my credit card. I was really hoping to make a purchase in September in time for the two mug gift set. I even called my credit card company and had them on the phone while trying to make this purchase, and they confirmed that they aren’t blocking my card and that there shouldn’t be any issues. I tried to reach out to Le Creuset customer support a week ago and never heard back. Instead, I received five automated cart reminder emails in that span of time, adding insult to injury. This experience surely doesn’t inspire confidence if I ever needed to reach out for warranty reasons, although at this rate I guess I’ll never own Le Creuset products anyway.

Le Crueset was instructed on where to deliver my order in Lake Forest California by me personally when I was asked to give them a delivery address. Somehow they delivered to my old home address in Westminster California when the new owner was away on business. The $1900 package was stolen off their porch. They will not as much as offer me a discount on a repurchase. I will never do business with this company again. Horrible customer service... DO NOT BUY FROM THIS COMPANY!!!

I tried to order dinnerware online. One of my orders went through and the second was canceled. I called customer service and they were no help. So I canceled the first order. Too hard to place an order with! I just tried to order again 8-27-2023. Again had my order canceled.

My product came damaged and I was told "this is normal because they come from France". The bottom and box are completely fine. It is just the top. I can't get a refund on my one day shipping because it was delivered. I also cannot use the product. I did not have the product in one day to use. Edit: Actually you told me it was normal shipping wear and I would have to send it back, wait for it to be accepted, and then wait for a replacement. I was also told a manager would be contacting me within 48 hours for a refund of my 1 day shipping as it was not a usable product that was sent. I drove to a store to get a replacement and they agreed it looked used. I am still waiting for the follow up phone call. Worst customer service. Total BS response.

J'ai acheté une sauteuse anti adhésive Le Creuset, il y a un an sur le site Veepee. A ce jour l'anti adhésif à l'intérieur se décolle au niveau supérieur. Je n'ai jamais vu ça sur aucune autre poêle, aussi bien téfal que Agostini. Extrêmement déçu. Je n'achèterai plus cette marque.

voici les echanges de mail avec le SAV à vous de juger : Le creuset :Cher Client, bonjour Nous accusons bonne réception de vos photos et vous en remercions. Notre Service qualité les a examinées avec soin. Il a été constaté dans le fond intérieur de l'ustensile des microfissures qui ont engendré des sauts d'émail. Une mauvaise régulation de la température lors de la cuisson est à l’origine de ces dégradations. Les chocs thermiques ou surchauffe sont provoqués par une montée rapide ou trop forte en température (chauffe à haut thermostat) ou une descente rapide en température. Ce type d’utilisation crée de fortes contraintes entre l’émail et la fonte, qui réduisent la résistance de l’émail avec des distorsions provoquant des sauts d’émail. C’est pourquoi, le guide d’utilisation conseille une utilisation thermostat bas ou moyen pour une montée lente en température, et de toujours laisser refroidir l’ustensile avant de le nettoyer, de le rincer simplement à l’eau très chaude. Nous vous informons que la garantie à vie sur les produits en fonte Le Creuset couvre tout défaut de fabrication ou de qualité du produit utilisé dans des conditions domestiques normales et dans le respect des instructions d'utilisation et d'entretien contenu dans la notice fournie avec le produit. La garantie à vie ne couvre pas l'usure normale du produit ni les conséquences d'une utilisation incorrecte du produit. Nous sommes désolés de ne pouvoir répondre favorablement à votre demande. Nous restons à votre disposition pour tout complément d'information Bien cordialement, Moi: Bonjour et merci pour ces précieuses informations, la plus grosse contrainte thermique qu'a reçu cet ustensile est le déglaçage. Je ne vois aucune utilisation anormale dans cette pratique. J'en conclue donc que soit votre ustensile n'est pas adapté à une utilisation normale, soit la garantie a vie est une fumisterie. Merci de m'éclairer ? Le creuset: Cher Client, Nous sommes sincèrement désolés du désagrément rencontré avec votre cocotte Le Creuset. Notre Service Qualité a effectué un premier diagnostic sur la base du questionnaire et des visuels que vous nous avez fournis. Cependant, nous vous proposons de nous retourner votre ustensile afin que celui-ci soit expertisé physiquement. A l’issue de cette analyse, le diagnostic initial sera infirmé ou confirmé. Verdict envoyé a vos frais votre cocotte et on verra, comment faire en sorte de perdre un client en 10 leçons

Really disappointed and dissatisfied with their range Pots and pans no matter how careful i was to look after they just deteriorated and now rendered useless Had these about five years and would've expected these to have lasted longer Absolute waste of money Overrated very much indeed!

Absolutely HORRIBLE customer service. I placed an order on May 21st for a tea kettle that was in stock as well as a crock utensil. This was for a birthday gift. Says it would arrive in 7-10 business days. It is now June 2nd and I have the utensil crock and no tea kettle. I have called 4 times and spoken to 4 different people. First person said there was a loading number and it would ship the next day. 3 days go by, nothing. I call again and this woman says it should ship any day and she will change it to 1 day shipping. Nothing. Call again talk to Kimberly she said she would call the warehouse and call me back, nothing no call. Call again talked to Dru who was condescending and rude. She said there was nothing she could do for me and she said there was no 1 day shipping noted anywhere so the second person lied. I’m honestly furious!! This is a joke. I ordered this as a gift and will not receive it in time even though I ordered it two weeks in advance. I will be buying my new pan set from all clad.