Average
Based on 798 reviews
LED Factory Mart3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to LED Factory Mart! LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting assemblies and LED bulbs, such as LED headlights, LED fog lights, LED taillights, LED turn signals, LED headlight bulbs, and parts and accessories for Jeep, Ford Bronco, Tacoma, 4Runner, Harley Davidson, and more. VISIT OUR WEBSITE CONTACT US
LED Factory Mart (ledfactorymart.com) has 798 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 231 reviews with 1 star · Clear filters
Duane B.
This company is a scam when u order they print u a shipping label and that is all u get no update no correspondence no products this is a fraudulent company
Reply from LED Factory MartSep 28, 2022
Hi Daune, thanks for your support. May we know your order number? We will help you to solve the issue.
mike D.
Ordered a magnetic mount spotlight for my truck. They claim that the magnets hold 40 pounds, but they won't even hold this cheap spotlight. They will not let you return the product and will not offer a refund. They claim that they have never had this complaint before? I find that hard to believe. They offered to send additional magnets, but that hasn't happened after 4 months. They claimed that shipping was delayed due to a snowstorm, then they said they lost my e-mails, then it was the shipping companies fault. All excuses with still no results! I'm not hopeful that they will ever resolve this, but will update this review if they ever stand behind their word. If this review keeps ONE person from making the mistake of dealing with this company, it was worth my time!
Reply from LED Factory MartMar 15, 2022
Hi Mike, We totally understand your feelings, and we also mad with our shipping company who never response our request, and would like to exchange to another one who can provide the better service. We are a reliable LED light supplier engaged in this business for several years, we have no need to lie to our customers to ruin our reputation. The new parcel of the magnet was shipped out already, the shipper just replied us the tracking number is 9200190284379900114438 via USPS. As the magnet can't not be shipped by express since the international shipping policy, we have help you to change to ship by the USPS special line especially for you. Hope you can understand.
Pkim
I placed an order online and it’s been a week. No tracking or response. When I made a review online. I received a response. The company says there based is in City of Industry. I think they are from China. Order#51145
Reply from LED Factory MartFeb 12, 2022
Hi Pkim, thanks a lot for your support and feedback. We checked that your order was shipped out before already, the tracking confirmation was sent to your email already too. Which is in transit by air, the tracking details will be updated on site once it finish transit. Please don't worry, we have helped you to urge the shipper to arrange your parcel to ship first, if any news we will get back to you asap. We appreciate your patience as we work to get your package to you as quickly and safely as possible.
Steve N.
I purchased LED lights for a jeep where the description online was not accurate therefore the lights didn’t fit. (7 inch kit verses 9” in the jeep). I have tried calling a number that goes to a voicemail all day and emailed 3 times all unanswered. This is horrible customer service. The product did come from China as it was opened by customs and re-taped before it was sent. Terrible experience.
Reply from LED Factory MartFeb 12, 2022
Hi Steve, thanks a lot for your support and feedback. Your order headlight is fit for JK models, and we have note that on the describtion if your model is JL, please order headlight bracket to finish the install. And we are sorry that there is no record of your call, maybe there is something wrong with the phone. Please don't worry, we have tried our best to help you fix it and provide the return shipping label for you to return the lights, the refund will be issued to you once it return back to us. If any questions please feel free to contact us.
Timothy R.
Placed an order on 1-5-22 and haven’t received any shipping information with no update on the status of my order. Tried calling thier phone number and it goes straight to a recording and then disconnects. Tried even calling the second number on thier website and goes straight to a recording and disconnects. Tried emailing and no response at all. There’s no one to talk to concerning your order, there’s no customer service at all. This is a SCAM!!!!!! Don’t waist your money! Now I have to reverse the charge on my credit card and get my money back. They are just Stealing your money! I’m reporting them to the BBB and I will be filing a Police Report for Theft! This is a FRAUDULENT COMPANY! SCAM SCAM SCAM! Order Number #50057
Reply from LED Factory MartJan 17, 2022
Hi Timothy, thanks a lot for your support and feedback. Your order was shipped out already, we have helped you to arrange the fast express to ship. The tracking number will be updated within 48hs. Meanwhile, our customer service was contacted you and will keep follow up with your order, if any news will get back to you at the first time, please don't worry. If you still have any questions, please feel free to contact us by email [email protected] or Facebook Messager https://www.facebook.com/LEDLightFactoryMart.
PUK.LED.FACTORY.MART
Worst company ever, avoid at all costs! DO NOT ORDER FROM THIS SCAM WEBSITE!
Reply from LED Factory MartDec 3, 2021
Hello Sir, thanks a lot for your support and feedback. Could you please provide your order number and advise which issue of the lights? We sincerely want to help you have this problem fix. Please don't worry, our lights have a 1 year warranty. The replacement will be shipped within 48 hours after all is confirmed. Have you checked all the wire connections?
Adam E.
ABSOLUTELY NO CUSTOMER SERVICE! I sent a request to cancel one of my orders a few hours after ordering it and send multiple emails/phone calls telling them I ordered the wrong part so I can order the right part I needed, no response and they still continued to ship the item that won’t work for my car. Do not recommend this company since they don’t have any form of customer service! O out of 10
Reply from LED Factory MartOct 20, 2021
Hi Adam, thanks a lot for your support and feedback. Sorry for the late reply since the time different. We saw your message in the morning while back to office and checked you have refuse the parcel already. Please don't worry, the full refund was issued back to your account already, and our customer service was called you and explain about this situation. If any questions please feel free to contact us, our email is [email protected].
Scott B.
I will never order another product from this company. Very slow shipping and the customer service sucks
Reply from LED Factory MartSep 7, 2021
Hi Scott, thanks for your feedback. Normally our products will be shipped out within 24-48 hs after order confirmed. The delivery time is about 3-10 workdays. Could you please advise your order number to us check first? We will help you to track the order.
