Excellent
Based on 421 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Leland's is the industry leader in Texas for storage buildings, sheds, cabins, carports and other backyard items. We are family owned and operated and work to improve our local communities.
Leland's Barns (lelandsbarns.com) has 421 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 15 reviews with 3 stars · Clear filters
Johnnie K.
The building's front doors were not centered correctly and the extra plugs we ordered were placed in the LOFT not centered on the walk underneath the loft as we wanted. Still waiting for someone to come and correct the mistakes. But the building is pretty.
Selby B.
A 14' bldg. is only 13'-2", I wished they told me that before I purchased it. The door is put together w staples in the corners, I will redo w plywood corner bracing. They used bright nails on the shutters, I will have to caulk them. The door hinges are screwed w 2 different kinds of screws, drywall and the screws that came w the hinges, that's just wrong. They used a white wood for the stops on the doors. It should be treated. the 5 blocks they "give" you are a 4" cheapo cinder block, not a 4" solid concrete block that is truly needed. Overall the building is good and the best part was my delivery driver Ben and the equip they use to do it is the best in the biz.
Debbie M.
My first mistake was listing my brother as an alternate contact, because they have NEVER used my name in all the correspondence or phone calls, even after I told them repeatedly that I was the customer, not my brother. After repeated calls to my brother, I finally got them to call MY number to arrange the delivery and the delivery service was great- he put it exactly where I wanted it and leveled it. The problems began when he told me I owed the balance before he left. I was NEVER told that I had to pay the balance when it was delivered. I called the office and they quoted me a bill $300 dollars more than I owed. Thankfully the delivery driver had printed me the correct bill. If it wasn't for him I would give this one star, as they just sent me this email to MY BROTHER's NAME AGAIN
Reply from Leland's BarnsApr 5, 2017
We apologize that you were not communicated with as you would have preferred. This purchase was done through our website and the email address and shipping contact entered was all for a Mr. Ted Morgan, so that is the information we were using to communicate with. We sent the email to the email address provided at the point of purchase, not knowing it was for him and not you. We are glad you like the building and had a good experience with the delivery driver. Thanks for your purchase and feedback.
Cheryl & Randy B.
Our nonprofit has ordered Leland products for years (Cabin, Gazebo, 2 loafing sheds, 2 storage buildings) - LOVE the reps in Denton. Even when we had problems, they made it right quickly. Recently however we ordered a small cabin through the main office. I emailed often to see when I could give measurements for a window unit our nonprofit already owned & was told each time I would be getting a call. (This was going to save our nonprofit some money). Then we were told to come do a walkthrough - a new window unit had already been installed. (We let this one go.) When we went for the walkthrough, there were some structural issues that needed correcting as in our first cabin (first cabin forgot a window but quickly resolved) - no big deal - but it felt like this time we were putting them out for their mistake. When the cabin did arrive we focused on checking the structural changes & didn't notice the 3-piece towel set that had not been installed. We emailed the home office as soon as we noticed it. Again, no big deal - what is a big deal is that no one from the main office has responded to our email. Our Denton reps (who did not oversee this process with this purchase since it was ordered through the Home Office) checked the contract & have forwarded the problem also to the home office but have not heard back. We even said we could install them ourselves (husband is a builder), but again no response. **Bottom line, Leland makes a good product & we expect mistakes will happen, but the CUSTOMER SERVICE & communication with the home office has dropped considerably. We run a nonprofit & are accountable for every penny, so a window unit & 3-piece towel set makes a difference to us, but CUSTOMER SERVICE makes a bigger difference. Maybe Leland has gotten too big. Still love our reps at the Denton office but will seriously look elsewhere for our next cabin. PS. Since writing this review, our 3-pc towel set was mailed to us & Amber at the home office who was unaware of these issues called to make it right. Thank you Amber!
Lewis S.
The left door was damaged during shipping. Building was delivered 6 days ago and Leland's has not responded to drivers report of damage. Had foundation ready for building, during set up of building all pads and blocks moved and not replaced in prior place and pads left not leveled, but building was leveled with pads so only part of blocks and pads touching were touching beam. I would buy another building but not waste a full day getting foundation ready for it, cause they will destroy your work.
Scott W.
The salesmen do not know there buildings! Customer service is poor! Payment methods are horrible!
Reply from Leland's BarnsApr 14, 2016
Thank you for your feedback. We will use this to provide training for the location where you shopped. We strive for premium customer service at all of our dealerships.
Zana M B.
Took three trips and me calling them several times to get it completed after finally done we are happy with it. Took thee months and several phone calls.
Reply from Leland's BarnsJan 5, 2016
Thank you for your feedback. We're glad you are happy with your purchase. We will use this feedback to improve communication at the store where you shopped.
