LendingOne, LLCReviews of lendingone.com

Reply from LendingOne, LLCDec 7, 2023

Hi Lloyd, Thank you for sharing your review with us. We are pleased to hear our team lived up to your expectations. Regarding surveys, LendingOne does not conduct or require surveys on any of our transactions. If you would like to discuss this further please reach out to us directly for any clarification you may need. -CM

Reply from LendingOne, LLCAug 10, 2023

Hi Martha, Thank you for choosing to work with LendingOne! We are pleased to hear with were able to live to our standard of speed and ease for you on this transaction. We hope to have the opportunity to work with you again in the near future. -CM

Reply from LendingOne, LLCApr 24, 2023

Hi Diana, Thank you for taking the time to share your experience with LendingOne. We hope to have the pleasure of working with you again in the near future! -CM

Reply from LendingOne, LLCFeb 23, 2023

Michael, Thank you for posting a review! LendingOne prides itself on a customer centric approach, stopping at nothing to create a fast and easy experience for our borrowers. We look forward to working with you again soon. -CM

Reply from LendingOne, LLCApr 11, 2024

Thank you for sharing your experience, especially as it relates to your first draw request. We're pleased to hear that the process was easy to follow and that you found our inspector to be friendly and helpful. Navigating new procedures can be challenging, but we aim to make each step as clear and straightforward as possible. Your willingness to offer more feedback in the future is greatly appreciated, as it helps us continue to improve and ensure our services meet the needs of our clients. We look forward to supporting you throughout your journey and receiving your insights along the way.

Reply from LendingOne, LLCApr 11, 2024

Thank you for sharing your experience with our online application and loan process. We're pleased to hear that you found the initial steps to determine your eligibility and rate quick and straightforward. It's great to know that our loan officer was responsive, provided valuable feedback, and assisted you effectively with the documentation required. We strive to make our process as efficient and user-friendly as possible, and we're glad to hear that you were happy with the experience. Your satisfaction is our top priority, and we look forward to assisting you with any future needs.

Reply from LendingOne, LLCApr 11, 2024

Thank you for acknowledging the efforts of our team in helping you reach closing, and for sharing your feedback. We're glad to hear that our team was supportive and instrumental in the process, but we understand how being presented with an unexpected need for additional funds right before closing could be both surprising and stressful. Your feedback is invaluable as it highlights areas where we can improve our communication and transparency, especially regarding potential costs and requirements leading up to closing. We strive for a seamless and clear process, and we regret any inconvenience this last-minute development caused you. Thank you for choosing us for your needs, and we hope to serve you better in the future, maintaining the high level of support you appreciated with an added focus on clarity and early communication of requirements.

Reply from LendingOne, LLCApr 11, 2024

Thank you for taking the time to provide feedback and for the four-star rating. We're glad to hear that your overall experience with us has been positive. However, we apologize for the issues encountered with incorrect payoff amounts from our servicer, Fay, and the inconvenience of having to wire extra money post-closing. Your feedback is crucial in helping us identify areas where we can improve. We are committed to addressing this issue with our servicer to ensure accuracy and prevent similar situations in the future. We value your business and are dedicated to making every aspect of your experience with us smooth and accurate. Thank you for bringing this to our attention, and we hope to serve you better in the future.