Lens.comReviews of lens.com

Long time customer of Lens.com but will stop buying from them. Their "low prices" now include rebates. But good luck actually getting them to redeem them. First they don't make it clear that you only have a limited amount of time to print your rebate form. Then you never get the rebate card - I'm still waiting 5+ months for one. And then they change their tactic and tell you that you never sent it in, so you lose your $150 rebate. You get on chat with them and they are very sorry but they cannot help you. Just make sure you realize the price you are paying will never be what they say, because it is impossible to get a rebate card (not even a check) back from them. They make this process I believe intentionally impossible. Buyers beware!

Their rebate program is a scam. Completed their rebate requirements 11/21 and as of 4/1/22 still have not received. They are still using COVID as an excuse. I suspect this company is going under and can't pay its debts. Never ordering from them again.

No rebate check. Ordered oct 2021. They tell me they are behind. Will never order from them again. Walgreens is cheaper. Used my HSA acct so they have my money. Rooked by them

Sent in my rebate Dec 16, 2021, and still have not received it. Call, and you’re put on hold for 10 minutes. Then the call cuts off. Every time. I am going to take to Twitter and Facebook, and recommend that others do the same!

availability very hit-or-miss. customer service poor by their inability to help with mistakes in ordering. Rebate system TERRIBLE. 1 800 contacts is much better to use than lens.com. Also

This is the worst company I have ever done business with.

Their rebate program is a scam, you might as well order from 1800 contacts before ordering from them. They string you along for the longest saying processing times but it will never be paid to you.

I gave order in November 2021, and mailed the rebate form as suggested, and I've been waiting ever since then which is almost 4 months since the order happened . I tried to ask their customer service what's going on, and they made more excuses and told me I need to wait another 7-8 weeks.