Lens.comReviews of lens.com

My son ordered lens and was told that he would receive a rebate. It didn't come and when I asked, the manager said it was because the order came to Canada and the rebate is only valid in the States. The representative that did his order didn't seem to know this and led him to believe otherwise. The company was unwilling to honor the rebate or adjust the price of the lens -only a $10 credit on the next order (which I don't think I'll make!). They only offered to take back the merchandise, however I had already mailed a pack of the lens to him. I feel we were given false information and not compensated properly for it. Also, when my son tried to speak again with them, he was spoken to in a rude tone of voice.

UPDATE: I changed my review from 2 stars to 1 star because it is now the middle of August and there has been no activity with this order. I would give 0 stars if that were an option, because all they have done is take my money, but have not provided any product. The number one priority with any business should be to fulfill its orders. If your distributor doesn't have what you need, you find a new supplier to fill any existing orders. This is terrible. Oh, and the customer service reps solution... They offered to upgrade my order to expedited shipping at no cost! What good will that do if they never actually ship anything? I ordered a set of contacts at the end of June 2019 via the website. The website worked well, I uploaded my prescription with no problems and received an email saying that my order was confirmed, my lenses would be shipped, expected delivery was July 8-10. All seemed great. It passed the 10th, it is now the 17th of July with no contacts, and no email notifying me of delivery or of any problems, so I contacted customer service. The only explanation they provided was that their warehouse didn't have any of my contacts in stock and they had not received any from the supplier yet. They provided no other help, no guarantee of when or even if they would be able to get the lenses.

I had three problems with one order. First they said my prescription wasn’t current but it was. Then I sent one in and the guy on the phone told me everything was fine. A few days later they told me there was a problem with my payment. But they had taken $52 out of my bank account...ok? Then the lady on the phone said that was all they could pull when I did have more money in my account. I straight up told them to cancel my order because I didn’t want to deal with them anymore lol. Thanks Lens.com!

My order number is 1811820355 This was the most difficult online purchase I have ever had. I bought 4 cases on June 14, 2019. I got an email regarding cancelled contacts, so i called to check how everything was. They said everything was fine, got my shipment. It was only half, I called again to tell them I was missing half my shipment, I got told that the shipment was on the way and they were going to fix the issue and I got told that the rest of the shipment was shipped. I wait almost two weeks later, I hear nothing and then I call back again to be told that they told me that I had been told that my order was cancelled (which very much didn't) they told me now that I had to pay money when I was supposed to just have them by now. and then they knew I was desperate for my contact lenses since I had been wearing old ones for an extra week cause they were supposed to have arrived 3 weeks ago. I will definitely not be purchasing from here again, I had clearly contacts before and they were easily shipped. I will not be telling anyone to shop here again, and I feel extremely betrayed and taken advantaged of. I sincerely hope that you can treat other customers better than I was treated, I just wanted the contacts I ordered. Sam EDIT: I just saw the response that was given to me, it was not shipped in the same day. I have emails and phone calls that show that the new shipment was shipped July 16. My original purchase was made on June 12 and the two calls I did to follow up on June 13 and 2 weeks after. It is disgusting how they lie on reviews to look better instead of actually fixing their issues. If you don't delete that horrible response that it was "delivered" the same day within a week I will gladly spend an hour to screenshot all the emails and called I made to reach out to fix YOUR issue and then charged ME for. Buy literally anywhere else because this company is just trying to rip people off.

5-7 days shipping....no try 7-14 days. and customer service absolutely sucks. all you hear out of them is I am really sorry, I understand your frustration!!! even supervisors have no clue.

Firstly, I placed an order to receive contacts, which was denied due to an old prescription, and the transaction was cancelled. Upon taking the exam and getting a new prescription, I placed an order for new contacts. Transaction fulfilled, and it was shipped. Before my contacts arrived, i received a second billing notice for the first declined order, and my account was reflecting a withdraw happening soon. I called customer service, and she handled it but very curtly. She was rude and didn’t understand my situation. She tried to tell me no transaction would ever come out without my knowledge, and when I offered to show her a screen shot of my statement, THEN she spoke to someone else who gave me the assurance it would eventually disappear from my statement and not withdraw. When my contacts were received, the prescription was wrong, and I called customer service again. This time, a rep named Stephanie answered. She was rude, she sounded SO disinterested in helping me, and was continuously YAWNING over the phone while trying to speak and without even excusing herself. I understand being tired, but it was well after 8 am, and AT LEAST apologize for yawning into my ear. It was more than once that she did this. Twice I had poor experiences with customer care, and I decided i wasn’t going to try anymore. I returned my contacts, asked for my refund, and proceeded to buy my contacts somewhere else. Manners, MATTER!

If i could give it zero stars i would. Had to fax prescription twice. First time told me couldnt read signature. Second time said prescription was wrong. Funny 3 months ago got it filled and had no problems. This place is a joke. Dont waste your time. Im not sure why you said i was unreachable. I talked to someoneone yesterday about the problem. My prescription was correct and i ordered what i needed from a different website. Thank you.

I have been trying to contact someone regarding numerous rebates. They do not respond. Will not be ordering contacts from this sight again. I cannot believe that customer service is not a priority for a business.