Lens.comReviews of lens.com

I have been waiting 12 weeks for my rebate. After several emails, i am still waiting. The emails just keep saying be patient wait another 10 - 15 days. Never again. It does seem like they hope you forget. Be careful, i agree with other poster. Make sure the prices are good without rebate.

Pretty sure they invalidate every rebate form they receive. If you call, they’ll “override” it, but then you have to wait an additional 4-6 weeks. I’m assuming they’re hoping you’ll just give up. Classic “make it as hard as possible” business model and it’s really gross. I’ll update if I actually receive my rebate - not counting on it though. Best to base pricing on total cost, not less rebate, and then decide if it’s actually money-saving vs a different company.

First time I ordered from Lens.com, seemed like great prices, however I still have not received my lenses, nor any communication from them. I finally decided to contact them. They told me they were out of my lenses & had to order from the manufacturer, but did not know when to expect..said they would expedite shipping when they do get them. WOW! I am so glad to contact to find out, as I am almost out of my lenses! This company did not even attempt to notify me of the problem, just waited till I had to take my time & ask them. Will not be ordering from them again.

It's been 3 months and i'm STILL WAITING FOR MY REBATE. called and emailed and haven't gotten a status.. ridiculous.

I purchased contact lenses from lens.com. There was a delay (my fault) getting the prescription uploaded/confirmed. Once complete, I waited and waited for my order. Finally I called, and was advised they had been out of stock the entire time! The customer service person claimed that they were waiting on the manufacturer, and would send them next day air. She had no idea the ETA. When asked why the website did not notify consumers the advertised product was not in stock, she tried claiming their computers had been down. For nearly two weeks? BULL! I cancelled my order and took my business elsewhere. After the response below, I've upped the score by a point and toned down the title, to account for good customer service. However, I'm sticking to my guns that if an item is out of stock, a consumer should be made aware of that fact BEFORE making a purchase and calling to find out the shipping status. A simple "this item is currently out of stock" would work. I shouldn't have to call or internet chat to make sure an item advertised for sale is actually available for purchase.

It is the second time I, buy my lenses and they do not inform me that they are back-ordered... I have put a complaint in the BBB and just seeing this review. I am not alone in this process... Something must be done this company its one of the worst I've ever seen and dealt with. The reason I gave 2 stars is that the agents in the customer service area are pleasant, but it doesn't change the fact the play with the customers all the time... ENOUGH IS ENOUGH!!!

Ordering and getting the lenses was easy. BUT the reason I went with Lens.com and not the other online lens company who offered the same price was that Lens.com was offering a $40 rebate in form of a credit card. That has been a nightmare to get them to act on it. It has taken over 2 months, several online visits, and several phone calls and I still don't have the rebate card. This is false advertising in my book--I won't order from them again.

Prices are competitive and the customer service (if you call) is helpful but the rebate center they use will take AT LEAST 12-14 weeks to send you the rebate card. It will never take "up to 10 weeks" like they promise. The last two rebates I submitted went past 10 weeks and the rebate center said it would take another 4-6 weeks. I had to call customer service and have them cancel the rebate card and just refund me the amount. I would order with them again for the prices, but it's not worth waiting that long for my rebate.