Lens.comReviews of lens.com

I applied for a $35 rebate that was originally advertised as taking 3 months. It ended up taking 8 months and many calls and correspondence and much frustration. It felt like customer support were constantly making excuses/quoting talking points to drag out the process even further and/or get me to give up. It's still not clear to me how COVID could have extended the runway of rebate fulfillment out nearly 3x the original time, especially now, but even so, it's a complete abdication of responsibility on Lens.com's part to handle it the way they have and inconvenience their customers in this manner. Save yourself the trouble and use another contact lens provider or don't count on the rebate.

REBATE SCAM! Check Better Business Bureau before you purchase from lens.com. They advertise rebates they seem to be unable to fulfill and won't answer to BBB. Their customer service blows you off.

 I intended to purchase 4 boxes of contact lenses at $31.74 per box. They advertised $9.24 per box if I ordered 8 boxes, which would have been $73.92, instead of $253. 92. When I clicked "checkout" the total was$485.79!!! They added $213.92 in "tax & fees", which is an additional 85%. I clicked the "chat 24/7" line and the rep did everything possible to avoid explaining what "fees" were, since tax would be no more than $22 in any state. I had to ask SIX TIMES, but he finally was forced to admit that "fees" were: "This includes calling your doctor on your behalf, doctor's fees since we need to verify your prescription, and handling and processing your order. If the customer has a valid prescription, there is no need to call the doctor. Tax would have been $20 so the "rebate" which was applied to the order, tax and their undisclosed "fees" added 85% to the cost of the order. I told them that was fraud and they lost my business.

Claim they have "millions of contacts in stock", however, they did not have mine. It took them more than a week to alert me to the fact that they had to order them from the supplier and could not confirm date my contacts would arrive in their warehouse. From time order placed to time contacts received was one month. I had paid for express shipping and they would not refund me either. Customer service is awful...

Takes too long to receive plus they charge an extra $22 fee when you check out! Ended up paying $70 plus for one box of 30 contacts.

This company doesn’t hold stock of lens and requires 3/4 weeks to fulfil orders. Don’t bother paying for quick delivery like I did! You won’t get the lenses in time, and won’t get a refund for the premium you paid.

Like the below customer, I got scammed with the rebate. I never heard back from them and contacted them a month in. I had someone telling me to wait cause they were backed up. I had contacted again a month later after realizing they still have not sent me anything, and now they're claiming I had never sent it and it's not their responsibility if it's lost. It's BS. The reason why I also got such a big order was cause of the rebate. I should of known also last year when I had purchased from them, many of the contacts were uncomfortable when I've put it on. I had to keep tossing. It felt dry. I never had this issue with the same contacts when I had purchased in the store.

Rebate is a scam. Similar to all other reviews they claim my rebate form was never received and now expired. I'll be filing a complaint with the Consumer Protection Bureauto stops this unfair, deceptive and fraudulent business practice.