Lens.comReviews of lens.com

I purchased 4 boxes of contact lenses in July 2022 from this company. I bought from Lens.com because my purchase qualified for a $135 rebate for the order I placed. They give you 3 months to send your rebate form with proof of purchase. I sent all the information they requested including the proof of my purchase on Oct 4, 2022. The deadline for them to receive it was Oct 16, 2022. I have since contacted them asking where my $135 rebate is and they claim they did not receive my form in time. Never in my life has a letter I mailed NOT made it, nor has a letter sent within the US taken 12 days to arrive. This is a FRAUDULENT company trying to get out of paying any rebates at all. (Just look at all the other reviews here & on BBB).

1) Company sends duplicate order and Bills CC for $190 each time. Had to wait 3 weeks to get credit. 2) Send in Rebate form and UPC from boxes Get an acknowledgement by Email that it rec'd rebate and it was processing. I checked on website every few weeks and it said due to supplier issues it was taking longer than usual. After 90 days no longer on website. Contact them and now they say it is too late to submit. They say submitted wrong.Why wasnt i notified right away!!

I wish I would have come here first. Rebate is a scam, they just don't sent them out. Sigh, need to find a new place for contacts.

Advertised a great deal, $36.29 per box for contacts with a great rebate if you buy four boxes. So I bought for boxes for $55.04 before rebate then got a bill for $333. Only after they were shipped did I see this bill amount and was then told they add $102 for taxes and other fees plus shipping. So that should have been $220 turned out to be $333?

First of all they sent me the wrong contacts and then it was ridiculous what I had to go through to return them. They wouldn’t send me new ones until they received the wrong ones. After 3 weeks of calling they finally sent my new ones. It was then I realized they had charged me over $100 for fees plus $10 shipping. I’m fine with shipping but $100 in fees. No thanks. Do not order from them.

The rebate is pretty much a scam. Why does it take 6-7 months to get a visa rebate card. They have some ridiculous steps they list to ensure your card is being produced. All this takes about six to seven months. Then they have a serious notice that the rebates "are being seriously impacted by global raw material supply chain delays". Spare me please. Step 1 - Print and MAIL your rebate form 2- Sent to Visa card processing 3- Processing you Visa card 4- Card production by Visa card Processor 5- Card loaded with funds by Visa card processor 6- Card fulfillment by Visa card processor 7- Card mailed by Visa card processor Never again

I ordered my contacts online with a credit card that I don't typically use online (Apple Card). With a day or two, that card was used fraudulently with another online retailer. Apple support canceled that card number and issued me a new one. I had to cancel my order with Lens.com and reorder with the new card number. The next day that card was also used fraudulently elsewhere and had to be replaced again. When I canceled my order with Lens.com and explained my reasoning, they did not seem concerned at all.

Seems like a rebate scam. Been 9 weeks since I mailed in the rebate form with UPC codes for a $290 visa card and they said they never received it in the mail. Their initial price seems too good to be true but only bc it includes their rebate card, which they never send you.