LensablReviews of lensabl.com

Reply from LensablAug 18, 2023

Hi, Cree! It sounds like you're expressing frustration with what you perceive as slow development and possibly subpar quality. We apologize if you've had an unsatisfactory experience in these regards. To better address your concerns, could you please provide more specific details about the context or the product/service you are referring to? This will help us better understand your feedback and provide a more relevant response. Your input is important to us, and we want to ensure that we address your concerns appropriately.

Reply from LensablAug 18, 2023

Hi, Tom! Thank you for sharing your detailed feedback about your experience with Lensabl. Your thorough insights are valuable, and we appreciate your constructive input. We're glad to hear that you had positive experiences with certain aspects, such as the turnaround time, quality of lenses and assembly, and the provision of shipping materials. We understand your concerns and frustrations with the process, including the delays in receiving the shipping box, the timing of payment, and the handling of the old lenses during shipping. Your suggestions regarding quality control, immediate shipping box provision, and improved handling of returned items are noted. We're committed to learning from your feedback and making necessary improvements to provide a smoother and more satisfying experience for our customers. We're pleased to know that you were happy enough with the finished product to place a second order and that you took the time to provide this constructive feedback. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're dedicated to serving you better in the future. Thank you for choosing us, and we look forward to continuing to meet and exceed your expectations.

Reply from LensablAug 18, 2023

Hi, Jen! We sincerely apologize for the extended wait time and the lack of clear communication regarding the status of your order. Your experience does not meet the standards we strive to uphold, and we understand the frustration this has caused you. Your feedback is incredibly valuable, and we're committed to making necessary improvements to ensure a smoother and more transparent experience for our customers. We apologize for the inconvenience and stress this situation may have caused. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're dedicated to learning from your feedback and providing you with a better experience in the future. Thank you for choosing us, and we hope to have the opportunity to regain your trust and serve you better next time.

Reply from LensablAug 18, 2023

Hi, Marianne! We appreciate your feedback and are glad to hear that you found the initial process relatively simple and that you appreciated being notified about the error and the resulting delay. We apologize for any inconvenience you experienced due to the lack of progress updates and challenges in communication. Your concerns are valid, and we understand the importance of keeping you informed throughout the process. Your feedback is valuable, and we'll work on enhancing our communication and customer support processes to ensure a smoother and more transparent experience in the future. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to improving based on your input. Thank you for choosing us, and we hope to have the opportunity to serve you better next time.

Reply from LensablNov 21, 2022

Hi Reza! I am sorry to hear this. We have an order tracker that is in your lensabl account that shows you the status of the order. For more information regarding the estimated completion date, please reach out to our customer service team via phone, online chat or email!

Reply from LensablAug 18, 2023

Hi, SJ! We're sorry to hear that you've encountered difficulties with your glasses due to the frames becoming less adjustable over time. While it's unfortunate that the frames are no longer suitable for your needs, we appreciate your understanding that this issue is not related to Lensabl's work. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure you have a positive experience with us. Thank you for choosing Lensabl, and we hope to have the opportunity to serve you better in the future.

Reply from LensablAug 18, 2023

Hi, AR! We apologize for the disappointing experience you had with the product quality and the anti-glare coating. Your feedback is important to us, and we're sorry that the lenses did not meet your expectations. We strive to provide high-quality products and services, and it's unfortunate that we fell short in this instance. We appreciate your input and will take it into consideration as we work to improve our offerings. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to address your concerns and provide a better experience in the future. Thank you for choosing us, and we apologize for any inconvenience you may have experienced.

Reply from LensablAug 22, 2022

So sorry to hear this! If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong. If you haven't done so already, please reach out to [email protected] for assistance.