LensablReviews of lensabl.com

It took 3 months to get the product. After one initial delay notification (almost immediately after I ordered), there was no additional communication. I followed up last week to ask for a refund and then magically the next day the product was shipped.

I ordered my sunglasses to be filled as readers at the bottom. My prescription is only for readers, my long vision is fine. I made the mistake of not choosing progressives, since to my understanding, the top was clear. They filled the order as full readers for my sunglasses. Why would anyone order full reader sunglasses? It’s an understandable mistake, especially if there was a human at the other end to analyze it and call me. But, there are no humans at Lensable, your order goes to a computer not set up to anailize your order. Then your stuck with customer service who’s job it is to say no. You can’t speak to anyone, and who knows whether or not the person on the other end even understands your language. Horrible experience. Maybe we do need artificial intelligence, this group of humans don’t seem use their god given brains very well.

I purchased lenses from this company in January. For context, every pair of prescription glasses I've ever owned has lasted the full two years that the prescription is valid. I already had a pair of discontinued frames that I love, so I decided to save money by just replacing the lenses and gave Lensabl.com a try. This turned out to be a big mistake. Their lenses must be made from the cheapest materials because after only six months, they are literally warping and becoming blurry. I work in an office, so these lenses are primarily used for computer work. This issue is a first for me and raises serious concerns about the quality of the prescription lenses this company uses. Additionally, they charge prices comparable to GlassesUSA but offer inferior lenses. When I contacted support, I was offered a 25% discount on my next lenses—a joke, as if I'd spend another cent with this company. Dubious company; save your money and stay away!

I tried them twice to see if service improved. The second time was worst than the first. Very disappointed with the products I received. Unreliable status updates and what you request you do not get it right. Never again.

I ordered sunglasses and I received regular glasses, I uploaded my prescription and specifically said sunglasses prescription, I would of think if when I placed my order if my order was not clear I would of received a phone call to clarify if I wanted sunglasses or regular glasses, my email and phone number was included on the order, I had to submit a new order and basically I’m paying $389 for a pair of sunglasses. When I called to ask to change the regular glasses into sunglasses they said nothing can be done and I had to put a new order.

Here's the text from my last email to Lensabl, to which they never responded: "What you are saying to me (the customer) that I should have first looked at every FAQ to find out if Lensabl.com can make my lenses smaller, and then because I didn't do that you made my lenses much larger than in my order instructions, instead of emailing me (the customer) that you cannot make the lenses smaller and are refunding my payment ($227.09) minus shipping charges. Do I have this right? Please advise. In response to Lensabl's response, if you expect your customers to read your convoluted FAQ, which are numerous, why don't you say so instead of sending a terrible product?

This fiasco was the absolute worst customer service in my lengthy life. Not exaggerating here, and am particular but not an excessively demanding complainer and almost never negatively review. I try to understand service problems, but this was the Nightmare from Hell. Read good reviews in NYT article and sent my nearly-new expensive European frames. Reviewers said 'they shipped my glasses in less than a week!' Well it took them to ship my simple average order, which I make all the time with Eyebuydirect....TWO MONTHS of 30+ messages (they DO NOT accept calls). In nearly a month they made the scrip WRONG! Made the scrip BACKWARDS! You would think they would expedite the redo, but it took another month of NON-RESPONSES from their incompetents. I have all the emails showing their gross incompetence! This is beyond any experience of inexcusable lack of customer service. Even the redo was not satisfactory as they FAILED to put the Transition coating I PAID extra for! I gave up, as their incompetence was so untrustworthy that I had already suffered two months with an old pair of lenses that I kept the incomplete glasses

The worst- never heard back when glasses were wrong. Had to go through credit card for refund.