LensCraftersReviews of lenscrafters.com

2-Day Delivery is a scam. Paid $19 extra for an order that haven't even shipped yet and it's now on day 4 of being manufactured, not even shipped.

Can’t log in to membership even though I am a member..received a defective pair from Amazon which went back to Amazon

I received this reply on 7/13/2025. Thus email stated that I would receive a response in 5 business days. Today is 8/9/2025... I have yet to receive a response. I purchased glasses on 7/92025 at Store #111. The associate Tonae (955462) stated that i would receive a phone call or email adter ten businees days. I have yet to receive my glasses from Lenscrafters on Stapley Drive in Mesa. Michael H

I went to LensCrafters twice and unfortunately both experiences were very disappointing. The first time, my eye measurement was incorrect and I had to return to have it corrected. On the second visit, the prescription itself was still wrong. It’s frustrating to see this level of inaccuracy, and it shows a concerning lack of knowledge from the staff. After two failed attempts, I cannot trust their service and will not be returning.

We took our nephew into lenscrafters at Vancouver Mall this evening because his dog chewed on his glasses. So, we thought we would get a new frame for his lenses. But the lady was so rude to us, we couldn't even believe it. She said oh no, no we can't do that. So we went downstairs to Visionworks where the gal there was so helpful. She found us two different frames to choose from. And on top of that she gave them to us free of charge. There is nothing that could ever get me to go into a lenscrafters ever again. I dont know why lenscrafters even has such a miserable person like that working for them to begin with.

we were met by a synchronized wall of stares, attitude and zero concern for customer service. I really don't think she was listening that my nephew's dog had chew up his glasses, so that the frames were shot, but lenses were ok, only a few teeth marks. She stared through us and finally said "can't help you ... we don't do that" (meaning put lenses in new frame) very snotty and dismissive. i told her i guess my nephew wont be going to school tomorrow, "oh ok," she said, clueless of my sarcasm. and we left. just downstairs to "vision works" It was like the dark clouds parted and rainbow had led to this oasis filled with sunshine, the clerk greeted us pleasantly and after hearing us , she said" give me a minute and i will find something for the glasses and give you a call when done." like clockwork she called had two pair to choose from. and to add to everything she had already done said "free of charge"...... amazing we slid her a gratuity and were on cloud 9, as we passed by Lense crafters, we told them of our discovery and asked that they refer all to "Vision works", they will work their magic..... we love them ///do better lense crafters...

Wait time for my glasses to ship has now hit the over 20 day mark. They are painstakingly slooooow! Don't use them if you want the glasses within a month. Terrible customer service and terrible turnaround time.

I’m familiar with Lenacrafters, for what they charge, you’d figure they’d have a toilet but no, my friend suggested walking over to the Cheesecake Factory for me that turned an unpleasant experience into one that was worth it , Cheesecake factory is an awesome place plus their toilets are open for business!