LensCraftersReviews of lenscrafters.com

I purchased 2 pairs of glass for over $1000 and both glasses have substantial scratching within 3 months. One pair I cant even wear anymore. They blamed me and that I used the wrong cloth to clean them. I have been wearing glasses since 4th grade and I am 54 years old. They told me they would give me 20% off a new pair of lenses that totaled $100 more than my initial pair of frame and lenses. This is total robbery.

What a horrible experience from two LensCrafters store. One in watchung Nj - I got ripped off and swindled by these crafty sales girls. And to top it off my prescription was incorrect; I went to another doctor and they said the prescriptions is C incorrect. I paid $1000 for two sets of glasses with progressives and they suck. Then in a coverup they shipped my glasses to Winter Park Fl so they wouldn’t have to deal with me because they knew they were ripping me off. I hope no one ever uses LensCrafters as the sales associates work on commission so they don’t care about your eye sight. They should be out of business.

Park City, Lancaster pa. Their website says 3 to 7 days. It is now 15 days for me and my glasses have been shipped to some where in Cincinnati and have been there for 2 days. No one there can seem to get any other information for me and there is no timeline as to when I can expect them Oh my God. It took 2 years for LensCrafters to respond. I wrote the original in May, 2021. It is now June 2023

Lenscrafters does NOT support Veterans. I recently went into a local Lenscrafters to get a new pair of prescription sunglasses and also to get new lenses made for an existing pair of frames previously purchased at Lenscrafters. Because I am a Veteran I had an eyeglasses prescription from the VA hospital. Lenscrafters refused to honor the prescription, insisting instead I get a "Real" prescription from their in-house optometrist. Just cost Lenscrafters $850.00 and return visits.

I bought prescription glasses in December 2020 and returned them a week later. We are now at April 2021 and I still have not received my refund despite calling them on a weekly basis. This is the craziest thing I have ever been involved with in my 61 years of my life. LesCrafters ha the most ridiculous so called customer service I have ever seen. If I could choose 0 out of 5 stars I would have.

Never received my eyeglasses after ordering online. They kept sending notifications that they had shipped but that was not true. Not willing to expedite to my satisfaction. WILL NEVER ORDER ONLINE WITH THEM AGAIN.

Was asked by Lenscrafters to provide review of my purchase. After posting it, got this email....if you are thinking of buying from them, Read this pls: Verydisappointed123, We appreciate your feedback and thank you for taking the time to leave a review on our site. Unfortunately, it does not meet our website guidelines, so we are notifying you to provide an opportunity to resubmit. Your review cannot be approved because it: · Focuses on in-store experience and not on purchased product · Mentions a competitor · Directs business away · Includes personally identifiable information · Mentions shipping complaints · Including inappropriate media · Contains a URL · Is vague or needs more detail · Includes profanity Submit something new Thank you again for your valued feedback, and we hope to publish your next review Thanks again, LensCrafters Great Frames...Customer Service less so Love these frames. They are light and durable. Highly recommend them. I will NOT be using Lenscrafters ever again. With COVID was concerned about going to Lenscrafter's in Oshawa Centre. When we did go in and ask about the way the premium lens were constructed (the top focus area is an issue and wished to change it), I was first told that I was 3 days out of my 30 day warranty and that I would have to call the manager. When I mentioned that I felt, given the situation, 3 days was not unreasonable to be late coming in, it was suggested that my prescription was off. The person helping me then asked me to focus and "tested" the prescription. He said the issue was my prescription and I had to see my optometrist. When I asked what he suggested my prescription should be he wrote down .25 different (this "test" was done with hand held devices and my optometrist had used a rather more substantial set of electronic and physical devices). I've given up on Lenscrafters and will be going to see another company about changing the lenses to what I need. I feel taken by Lenscrafters and that the person there helping me had no interest in my seeing better, only that he had protected the company from having to remake my lenses. Also, why wouldn't the manager of the store call me? I had to call him. Again, no customer service perspective or consideration.

Stay away from Lenscrafters' premium lenses! Expensive originally clear lenses turned grey after 10 months of normal indoor usage. Service overall was very friendly, but in the end the same quality as the lenses.