Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Greg M.
Everything went smoothly
Reply from LensDirect.comOct 23, 2026
Hello Greg! We're so glad to hear that everything went smoothly and that you had a positive experience with us. We truly appreciate your trust and support, and we look forward to assisting you again soon!
A Happy C.
This was my first time using LensDirect and let me tell you, I was blown away with how fast the service was and how well informed they kept me. I shipped my glasses out on a Monday and I received them back less than a week later on Saturday. AMAZING!!! From the time they received my glasses to when I received them back I was very well informed.
Reply from LensDirect.comOct 23, 2026
Hello There! We're thrilled to hear that your first experience with LensDirect exceeded your expectations. We know how important it is to have your glasses back quickly, so we're delighted that our turnaround time and regular updates made the process smooth and stress-free. Keeping our customers informed every step of the way is something we truly value. Thank you for trusting us with your glasses, and we look forward to serving you again!
David K.
Mario was super. He spent a lot of time helping me through the process. I hope all of your employees are as good as Mario
Reply from LensDirect.comOct 23, 2026
Hello David! We're delighted to hear that Mario provided such excellent service and took the time to guide you through the process. We'll be sure to share your lovely feedback with him! We take great pride in providing personalized support to every customer, and your feedback means a lot to our team. Thank you for choosing us, and we look forward to assisting you again!
DAVID A.
Great lenses! Much better than the transition lenses I had. When compared to other polarized lenses I have they are way superior.
Reply from LensDirect.comOct 23, 2026
Hello David! We're so happy to hear that you're loving your lenses and that they've exceeded your expectations compared to your previous transition and polarized lenses. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy your lenses, and we look forward to serving you again!
BERNADETTE C.
Great customer service
Reply from LensDirect.comOct 23, 2026
Hello Bernadette! We're delighted to hear that you had a great experience with our customer service. Your satisfaction is our priority, and we truly appreciate your support. We look forward to assisting you again soon!
Winu
Good day quality contact lenses. Shipping could be faster, but not too bad at all.
Reply from LensDirect.comOct 23, 2026
Hello Winu! Thank you for your feedback and for choosing us for your contact lenses. We're happy to hear that you're pleased with the quality of our lenses. We also appreciate your comments regarding shipping times, as we're always looking for ways to improve our service. Thank you for your support, and we look forward to serving you again soon!
Effy C.
I love how easy it was to reorder. Everything was handled for me, and I was given a surprise discount. My contacts arrived so quickly, it was overall an excellent experience.
Reply from LensDirect.comOct 23, 2026
Hello Effy! We're delighted to hear that you found the reordering process easy and convenient, and that you enjoyed the surprise discount. It's great to know your contacts arrived quickly and that you had such a positive experience with us. We truly appreciate your support and look forward to serving you again soon!
Kelly R.
Excellent Customer Service. Thank you.
Reply from LensDirect.comOct 16, 2026
Hello Kelly! We’re delighted to hear that you were satisfied with our customer service. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
