Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Sugar
Great quality Quick delivery Dependable I’ve used them for a couple years now.
Reply from LensDirect.comJun 4, 2019
Thank you so much for your kind review, we truly appreciate loyal customers like you and put you above everything, please feel free to reach out if you ever need anything at all from us! The LensDirect Team
Concierge Jo-Anna S.
Fast,easy, cost-effective,with prompt & pleasant customer service.
Reply from LensDirect.comJun 4, 2019
Thank you so much for reviewing us! Your kind words are incredibly appreciated, and I am truly grateful you reached out to tell us about your experience. I hope to hear about every amazing experience with us! I can’t wait. Have a great day! The LensDirect Team
Kira
Timely delivery. Never incorrect prescriptions. Quality product.
Reply from LensDirect.comJun 4, 2019
Thank you so much for this review! I love when I get to hear that customers are happy. It's one of the best parts of my job! I hope that every order is stress free! :) Have a great day! The LensDirect Team
Amanda C.
Excellent customer service and speedy delivery!
Reply from LensDirect.comJun 4, 2019
Thanks for your review! I hope that every order is exactly like this! We can't wait to see you again soon. :) Have a great day! The LensDirect Team
Kenneth S.
I would recommend lensdirect to anyone. If ever I have an issue with the lens I receive they make it right.
Reply from LensDirect.comJun 4, 2019
WOW! This is the nicest review that I've read all day! I am so happy to hear that you would recommend us. I hope that every experience with us is just as wonderful as you are! Have a great day! The LensDirect Team
Stacey F.
No price increase. Direct email prior to charging my card for automatic refill. Lens came shipped properly and quickly. Will continue to have auto refill with lensdirect and my rep Ian. Thanks!!!
Reply from LensDirect.comJun 4, 2019
Thank you for taking time out to write us such a nice review, we are happy your order went smoothly and that you are on our auto refill program! Have an awesome day, The LensDirect Team
MicJoy
It was convenient and quick. I loved that it was so hassle free.
Reply from LensDirect.comJun 4, 2019
Bingo! That's what we want the most, a hassle free, convenient, and quick shopping experience when it comes to your contact lenses. We hope to see you again! The LensDirect Team
PC
Good lenses. I have searched other websites for best price and found Lens Direct to have best prices for my lenses
Reply from LensDirect.comJun 4, 2019
We are happy to hear that you liked our prices! We strive to be as convenient and competitive as possible for you :). Have a great day, The LensDirect Team
