Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
David in N.
My questions were understood and answered authoritatively.
Reply from LensDirect.comJun 4, 2026
Hello David! We’re pleased to hear your questions were clearly understood and answered with confidence and clarity. Delivering accurate and helpful support is a priority for us, and it’s great to know that was reflected in your experience. We appreciate you taking the time to share this.
Mia
Sharissa was quick to resolve my issue and super helpful in locating my order and shipping info! She was friendly and efficient.
Reply from LensDirect.comJun 4, 2026
Hello Mia! We’re happy to hear that Sharissa was able to resolve your issue quickly and help you locate your order and shipping information. It’s great to know she provided friendly and efficient support. We appreciate your feedback and will be sure to pass your kind words along to her.
JESSIE
The representative was very helpful and prompt with the response. Helped in getting a resolution to my issue. I had a good experience in addressing the problem.
Reply from LensDirect.comJun 3, 2026
Hello Jessie! We're delighted to hear that our representative was able to assist you promptly and help resolve your issue. Providing responsive support and effective solutions is very important to us, so it's wonderful to know you had a positive experience. We truly appreciate your feedback and your trust in us. Thank you for choosing us, and we look forward to serving you again in the future.
Mark M.
Wow! Kwasi at LensDirect really understood how much I needed my order to arrive before my vacation! He went above and beyond to help make sure my order would arrive on time! Thanks so much 🤩❤️
Reply from LensDirect.comJun 4, 2026
Hello Mark! We’re delighted to hear that Kwasi was able to understand the urgency of your order and go above and beyond to help ensure it arrives before your vacation. It’s always great to know when our team can make a real difference for our customers. We truly appreciate you taking the time to share this, and we’ll be sure to pass your thanks on to Kwasi.
Kristi H.
Chelsea helped Me Resolve my issue quickly without stress! Thank you !
Reply from LensDirect.comJun 4, 2026
Hello Kristi! We’re glad to hear that Chelsea was able to resolve your issue quickly and make the process stress-free for you. Providing efficient and helpful support is exactly what we aim for. We appreciate you taking the time to share your experience and will be sure to pass your thanks along to Chelsea.
Julie W.
I would like to commend Bibi for the excellent customer service she provided. Although the original order contained an error and I received the wrong contact lenses, Bibi was extremely helpful throughout the process of resolving the issue. She handled everything professionally, responded promptly, and made what could have been a frustrating experience very straightforward. Thanks to her assistance, the incorrect lenses are being returned and the correct replacement lenses have been arranged. Mistakes can happen, but great customer service is measured by how those mistakes are resolved, and Bibi did an outstanding job. She was courteous, efficient, and genuinely focused on helping me. I am very grateful for her assistance and would like her efforts to be recognized.
Reply from LensDirect.comJun 5, 2026
Hello Julie! Thank you for your thoughtful feedback. We're very sorry for the initial error with your order, but we're glad to hear that Bibi was able to resolve everything efficiently and professionally. It's great to know she made the process smooth and supportive for you. We truly appreciate you taking the time to recognize her efforts and will be sure to share your kind words with her.
Debra
Jaron from Lens Direct was very helpful in telling me how to upload my script, very reasonable prices highly recommend
Reply from LensDirect.comJun 5, 2026
Hello Debra! We're glad to hear that Jaron was helpful in guiding you through uploading your prescription and that you’re happy with our pricing. We truly appreciate your recommendation and your support!
tyron H.
Chelsea was very nice and helpful. It was a very pleasant experience speaking with her
Reply from LensDirect.comJun 5, 2026
Hello Tyron! We're glad to hear that Chelsea was helpful and that you had such a pleasant experience speaking with her. We really appreciate you taking the time to share your feedback.
