Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Stifan G.
I believe customer service is the face of any business. I asked for some help with my lenses, and they provided me with accurate information. I appreciate your help and support.
Reply from LensDirect.comJun 5, 2026
Hello Stifan! Thank you for your thoughtful review! We're glad to hear you received accurate information and helpful support with your lenses. We truly appreciate your kind words and are always here to assist whenever you need us.
Kelly S.
Adelina was fantastic. Super prompt and got my order processed. Thank you!
Reply from LensDirect.comJun 5, 2026
Hello Kelly! We're glad to hear that Adelina was prompt and able to get your order processed quickly. We appreciate you taking the time to share your experience and will be sure to pass your feedback along to her. Thank you for choosing us!
FP
The response to my questions about my prescriptions were answered quickly and efficiently. Djanna was very helpful in resolving my questions and concerns about placing the order, as well as adjusting the request to make sure I have the proper set of contacts
Reply from LensDirect.comJun 5, 2026
Hello FP! We're glad to hear your questions about your prescription were answered quickly and efficiently, and that Djanna was able to help resolve your concerns and ensure your order was adjusted correctly. Providing clear and attentive support is very important to us, and we appreciate you taking the time to share your experience.
Digital P.
Great company including customer service.Long time customer. Primarily use them for lens replacement and contact lens.
Reply from LensDirect.comJun 5, 2026
Hello Paula! Thank you for your continued support and loyalty as a long-time customer! We're delighted to hear you've had great experiences with both our service and products, especially for your lens replacement and contact lenses. We truly appreciate your trust in us and look forward to serving you for many years to come.
Jackie
Questions professionally and with courtesy answered by Chelsea.
Reply from LensDirect.comJun 5, 2026
Hello Jackie! We're glad to hear that Chelsea answered your questions professionally and with courtesy. We appreciate you taking the time to share your experience and will be sure to pass your kind words along to her.
Steph
Adelita my customer relations representative was awesome! Quick response time and took care of my prescription update with ease and included the date of my next shipment! Made it fast and easy to check this off my neverending "to do" list. I so appreciate exceptional customer service and this was it!
Reply from LensDirect.comJun 3, 2026
Hello Steph! We're delighted to hear that Adelita provided such exceptional service and was able to quickly assist with your prescription update while keeping you informed about your next shipment. We know how valuable your time is, so it's wonderful to hear that Adelita helped make the process fast, easy, and one less thing on your to-do list. We'll be sure to share your kind words with her and the rest of our team. Thank you for your trust and support we truly appreciate your feedback and look forward to continuing to serve you.
Ani H.
Nyah helped me with my issue quickly, competently, and professionally. I felt like they were present and attending to me. Rarely are website-based chat sessions such a smooth experience. Thank you, Nyah!
Reply from LensDirect.comJun 3, 2026
Hello Ani! We're thrilled to hear that Nyah was able to assist you quickly and professionally. Providing attentive, high-quality support is important to us, and we're glad that came through during your chat. We'll be sure to pass along your kind words to Nyah. Thank you for choosing us and for taking the time to leave a review!
David M.
Very good service. NYAH was very fulfilling in my requests, very prompt, always answered my texts and professionally handled my order. Couldn't ask for better service for glasses company.
Reply from LensDirect.comJun 3, 2026
Hello David! We're delighted to hear that Nyah provided prompt, professional service and was able to assist with your order every step of the way. We'll be sure to share your kind words with Nyah. We truly appreciate your support and are grateful for the opportunity to serve your eyewear needs!
