Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
Charleene O.
Less than I pay locally!!
Reply from LensDirect.comMar 14, 2024
Hello Charleene, Thank you for sharing your positive feedback. We're glad to hear that our prices are competitive for you. We appreciate your support! Best regards, Ellen J. LensDirect.com
Darcy J.
My lens replacement for my Prada frames turned out perfect! They look amazing! I have only a couple issues. The amount of time it took from order placed to receiving new lenses was about 3 weeks, so if you need your replacement lens glasses quickly, no luck. Also, after placing my order, I was contacted and told it would be advised to upgrade my order for the best results (which I did) so that added $40 (and that's with a discount). I was slightly confused with all the choices to make on the original order - so be aware that the initial order may not be correct. Or maybe that's just me, lol. Anyway, my glasses look great and work perfectly!
Reply from LensDirect.comFeb 16, 2024
Hello Darcy, Thank you for the rating. We’ll do an even better job next time around and earn those five stars. Regards, Natasha B, LensDirect Customer Happiness
Chris
Great product that was easy to order and arrived quickly. I am happy with my order.
Reply from LensDirect.comFeb 2, 2024
Hello Chris, We’re grateful that you took the time to leave us a review. Thanks a lot! Best, Natasha B, LensDirect Customer Happiness
Robert S.
This is the second time I have used LensDirect for multiple lens replacements. The quality is first rate and the communication is also. I just wish the turn around time was a bit quicker. Otherwise, AAA!
Reply from LensDirect.comFeb 2, 2024
Hello Robert, Thank you for the review! Your feedback is much appreciated and helps our team improve. Best, Natasha B, LensDirect Customer Happiness
Carlos A.
The greatest part was the savings compared to my previous lens source. Agent was very helpful and knowledgeable. She looked out for the customer by giving me a coupon and placed the order for me. Definitely will recommend and use lens direct in the future
Reply from LensDirect.comJan 24, 2024
Hello Carlos, Thanks for sharing your review with our community. It means a lot to us. Best, Natasha B, LensDirect Customer Happiness
SHEILA
Nyah was great at trying to help me with my order and even gave me extra 20% refund since I am still waiting on my glasses to be shipped. She escalated my order hoping that will help. I placed my order on Nov 4th and it is now Nov. 22nd. It sure isn't 4 to 5 business days or even 12 to 14 business days. I am now wondering if I am ever going to get the. As for Nyah she was great itcis Lens Direct themselves I have a problem with still snd would rate them with maybe one star.
Reply from LensDirect.comDec 8, 2023
Hi there, Thank you for sharing your experience with us, and I appreciate your kind words about Nyah's efforts to assist you. I'm sorry to hear about the delay in your order, and I understand your frustration. Your feedback is crucial, and I want to assure you that we take it seriously. I apologize for the inconvenience caused by the extended processing time, and I appreciate your patience as we work to resolve this issue. I've made a note of your concerns and will ensure they are addressed promptly. If there's anything specific you'd like to discuss or if you have further questions, please feel free to reach out. We value your business, and I hope we can regain your trust moving forward. Best regards, Natasha B. LensDirerct Customer Happiness
Jan H.
She was very helpful with the situation
Reply from LensDirect.comNov 22, 2023
Thanks Jan, We appreciate the four stars and wonderful words. We’ll continue to aim higher. Regards, LensDirect Customer Happiness
Larry J.
friendly and accuarate
Reply from LensDirect.comNov 22, 2023
Hello Larry, Thank you for the rating. We’ll do an even better job next time around and earn those five stars. Regards, LensDirect Customer Happiness
