Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Gary Noll J.
Good customer service my glasses were not in the shape required for their Lens replacement so they sent me a shipping label so I could send another pair.
Reply from LensDirect.comApr 8, 2026
Hello Gary! We’re glad to hear that our team provided good customer service and made it easy for you to send another pair of glasses with the shipping label. We appreciate you sharing your experience!
Alejandro G.
Excelente calidad fit perfecto me gustaron, sin duda volveré a pedir lentes
Ann
Kissel was Great!! She answered all my questions and made sure I got my I got everything right!
Reply from LensDirect.comApr 8, 2026
Hello Ann! We’re thrilled to hear that Kissel was great, answered all your questions, and ensured everything was correct. We’ll be sure to pass along your kind words she’ll really appreciate it!
Brad
That I had an option to replace the lens, instead of buying a whole new pair of glasses.
Reply from LensDirect.comApr 8, 2026
Hello Brad! We’re glad to hear that having the option to replace just the lens, rather than buying a whole new pair, was helpful for you. We appreciate you sharing your experience!
Robert K.
Kwaisa was patient and extremely helpful when I had trouble sending my script in. I appreciate his willingness and patience to complete my order.
Reply from LensDirect.comApr 8, 2026
Hello Robert! We’re glad to hear that Kwasi was patient and helpful while you submitted your prescription. His dedication to ensuring your order was completed smoothly is exactly the kind of service we strive for, and we’ll be sure to share your appreciation with him!
customer
Great experience very kind representative may changing my payment method on an order. I just placed extremely easy.
Reply from LensDirect.comApr 8, 2026
Hello There! We’re glad to hear you had a great experience and that our representative was kind and helpful while updating your payment method. We’re happy the process was easy and smooth for you!
Cindy
Lens direct was easy and my order came quickly. This was my first time ordering so I can't say to much more. I have worn them one full day and so far so good.
Reply from LensDirect.comApr 8, 2026
Hello Cindy! We’re glad to hear that your first experience ordering from LensDirect was easy and that your order arrived quickly. We hope you continue to enjoy your lenses and appreciate you sharing your experience so far!
Leo S.
Nyah was very friendly and very efficient. She solved my problem in under five minutes!
Reply from LensDirect.comApr 8, 2026
Hello Leo! We’re thrilled to hear that Nyah was friendly, efficient, and able to solve your problem in under five minutes. We’ll be sure to share your kind words she’ll be delighted!
