Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Emilee K.
Kwasi was so kind and helpful. He was willing to go above and beyond to help me get the information I needed quickly
Reply from LensDirect.comOct 16, 2026
Hello Emilee! We’re delighted to hear that Kwasi provided such kind and helpful service and went above and beyond to get you the information you needed quickly. We’ll be sure to share your kind words with him. We truly appreciate your support and thank you for choosing LensDirect!
Vanessa C.
Excellent lens and speedy delivery
Reply from LensDirect.comOct 15, 2026
Hello Vanessa! We're delighted to hear that you're happy with the quality of our lenses and the speedy delivery. We appreciate your support and look forward to serving you again. Thank you for choosing Lens Direct!
Brad_W
I like it! fit perfectly
Reply from LensDirect.comOct 15, 2026
Hello Brad! We're so happy to hear that you love your purchase and that it fits perfectly. We appreciate you choosing Lens Direct and look forward to serving you again!
Polly T.
Totally satisfied and excellent service
Reply from LensDirect.comOct 15, 2026
Hello Polly! We're delighted to hear that you're completely satisfied with your experience and our customer service. Providing excellent service and ensuring our customers are happy is always our priority. We truly appreciate your support and look forward to serving you again. Thank you for choosing Lens Direct!
Michael M.
He made simple easy to make the transaction by phone.
Reply from LensDirect.comOct 15, 2026
Hello Michael! We're glad to hear that our team member made placing your order over the phone simple and easy. We strive to make every transaction as smooth and convenient as possible. We appreciate your support and thank you for choosing Lens Direct!
guhdeh
Djanna was great. She helped me resolve an issue with my lenses that the optometrist prescribed originally. I will return for a replacement lense for half price. Thanks
Reply from LensDirect.comOct 15, 2026
Hello Guhdeh! We're delighted to hear that Djanna was able to help resolve the issue with your lenses and provide a helpful solution. We strive to make sure our customers feel supported every step of the way. We'll be sure to share your kind words with Djanna. We appreciate your trust in Lens Direct and look forward to assisting you with your replacement lens!
Hernandez A.
Had some questions about my order and Sherine was super helpful! Thank you
Reply from LensDirect.comOct 15, 2026
Hello Antonio! We're happy to hear that Sherine was able to answer your questions and provide helpful support with your order. We'll be sure to share your appreciation with her. Thank you for choosing Lens Direct, and we look forward to assisting you again!
Nancy G.
As a first time customer I had some questions regarding my order. Djanna was really helpful..great customer service!
Reply from LensDirect.comOct 15, 2026
Hello Nancy! We're delighted to hear that Djanna made your first experience with Lens Direct a positive one. Providing helpful, friendly customer service and ensuring our customers feel confident with their orders is always our goal. We'll be sure to pass along your kind words to Djanna. Thank you for choosing Lens Direct, and we look forward to serving you again!
