Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 195 reviews with 3 stars · Clear filters
Arthur
This was a simple transaction. But the follow up torrent of emails makes me reconsider the purchase
Reply from LensDirect.comJun 23, 2016
Hi Arthur! We are so happy you chose Lens Direct as your contact lens provider! We apologize for all of the emails. We are triple-checkers to make sure that all our orders are correct before we send them out. We hope you reconsider your reconsideration and order from us again soon! Have a great day! The LensDirect Team
Michael
Overall this was a good merchant. Products were easily searchable and they had some more exotic prescriptions that other merchants did not. Was contacted by a responsive sales person as my personal contact through the process. This was great. The problem was that my order was out of stock and there was no obvious indication of that even after I paid. This delayed shipment for a little over a week. LensDirect should have disclosed the item was already on back-order.
Reply from LensDirect.comMay 11, 2016
Michael, We've made some adjustments on what's in stock vs what's not in stock, and rest assured that is a problem that will absolutely never happen again. We'd love if you would give us another chance. If you'd be so awesome to do so, please email our CEO at [email protected], and he'll take excellent care of you. Again, sorry you weren't thrilled with the in stock situation... All our best, The LensDirect Team
Rose
I'm a repeat customer, 3rd order. Received my order fast but the Left eye RX was filled wrong. In the past my Order has been filled correctly, I just sent them notification today to get this corrected. Will see how that goes and that will determine if I use them again.
Anonymous
Good price, however the shipping time is a bit long considering what is being sent.
Reply from LensDirect.comApr 8, 2016
We hear you! Getting you your products as soon as possible is important to us - we are on the case! All our best, The LensDirect Team
Camille
I ordered the lens on 3/14. The charge was not put through on my card until the 16th. It missed the date for my health spending account due to your delay. I lost $194.00. I still feel like sending them back for a credit due to this. Not happy. .
Reply from LensDirect.comMar 29, 2016
Camille, We definitely don't want our customers to be out of that much money! We do not charge our customers until their package has shipped, hence the delay you experienced. If you are unhappy with the lenses, please reach out to customer service for a pre-paid return label, although we hope the product is what you were looking for! All our best, The LensDirect Team
TIM S.
it took almost two weeks for me to get the contacts that I paid for; these days that's about 10 days too long. Good prices of course.
Reply from LensDirect.comMar 28, 2016
Tim, Oh no! We are so sorry for the delay! Two weeks is way too long - we will look into why there was such a delay so we can make a difference in the future! Thank you for your feedback. All our best, The LensDirect Team
Micaela
Had some issues to begin with which was my fault. But then I was told my contacts would not get here til the 15th which was like a month after I placed the order. Which I understand back order and everything. Then on top of it I find out the order didn't get shipped til the 15th. I still do not have them. Let alone now where they even are at..
Reply from LensDirect.comMar 18, 2016
Micaela, We are so sorry it took so long to get your contacts! I looked into your order and saw that they were delivered yesterday. Let us make a better impression! Next time you order reference this email for free priority shipping on your order. We want to turn your negative experience with us, into a positive one. All our best, The LensDirect Team
Bertha
This was the least expensive site that I found so I ordered from here. It just took WAY longer than I expected to receive them.
Reply from LensDirect.comMar 3, 2016
Bertha, Happy you're happy - although, not happy you weren't pleased with the shipping. I'd love to upgrade you to free priority shipping on the next order, just sign into your account and tell your Dedicated Account Rep that we spoke. All our best, The LensDirect Team
