Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
Tasman
Staff is helpful, but they are not the cheapest after you figure in the shipping charge.
Reply from LensDirect.comDec 2, 2019
Hi there! Thanks for taking time out to write us a nice review! We hope to see you again :) The LensDirect Team
Diane W.
I have not checked other on-line stores to determine if I am getting the best price possible, so you may want to stop reading thinking that I am not very smart. I would like to use the adjective "busy" to describe myself. However, I am impressed that the company notifies me by e-mail when I am due for my automatic renewal. Shipments arrive within the dates promised.
mark K.
Excellent product, fair price. Good delivery.
laverna C.
No problems with this company. They send my contacts on time and the contacts are in good condition. No issues. lkc
Jared K.
Customer service was great, but I paid for expedited shipping (1-2 business days) on a Tuesday and it didn't get to my house until the following Monday. Waste of my money and time!
Reply from LensDirect.comAug 30, 2019
Ahh we are so sorry Jared, because we need to verify all prescriptions with your doctor's office it may have affected your anticipated delivery date. We really do our best to try and honor the expedited shipping, please reach out to your dedicated account representative for some account credit. Thank you for ordering with us and we're glad you received great customer service! The LensDirect Team
Olivia N.
Fast delivery
martin V.
everything good, order on time
Lisette R.
I was very pleased at the speediness of Lens Directs delivery of the contacts! I would have been happy to give Lens Direct 5 stars. It’s not their fault that I’m stuck with 4 boxes of contact lens I can’t use. Unfortunately, Lens Crafters sent the wrong prescription and are being difficult because I didn’t order the contacts from them. I will know longer be a client of Lens Crafters! But I definitely will be ordering my contacts again from Lens Direct.
