Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Rcboza
Fast and good customer service
Reply from LensDirect.comOct 9, 2026
Hello Rcboza! We’re happy to hear that you received fast and helpful customer service. At LensDirect, we strive to make every experience quick, easy, and hassle-free. We appreciate your support and look forward to assisting you again!
Kim R.
Mario was polite and was quick at getting the order.
Reply from LensDirect.comOct 9, 2026
Hello Kim! We’re glad to hear that Mario provided polite and efficient service and helped get your order taken care of quickly. We’ll be sure to share your appreciation with him. Thank you for choosing LensDirect, and we look forward to assisting you again!
TEA
Kissel was very helpful assisting me in updating my prescription and getting the correct product. I had a recent problem with an order being held and she helped me navigate cancellation of the incorrect order and rush the new one. I greatly appreciate her above and beyond customer service!
Reply from LensDirect.comOct 9, 2026
Hello Tea! We’re delighted to hear that Kissel went above and beyond to help update your prescription, ensure you received the correct product, and navigate the cancellation and replacement process. We understand how important it is to get your order right and receive it as quickly as possible, and we’re glad Kissel made the experience easier for you. We’ll be sure to share your kind words with her! Thank you for choosing LensDirect. We truly appreciate your trust in us! 💙
Marcia M.
I had frames i liked with utterly wrong lenses. I chose LensDirect because of friends reviews. I am glad I did. Very easy process, well thought out system, great result! Sherine was helpful with the few queries I had. Wonderful and knowledgeable customer service! Do not hesitate to try LensDirect!
Reply from LensDirect.comOct 9, 2026
Hello Marcia! We’re thrilled that you chose LensDirect based on your friends’ recommendations and had such a positive experience! It’s wonderful to hear that you found our process easy to follow and are happy with the results of your new lenses. We’re also delighted that Sherine was able to answer your questions and provide knowledgeable, helpful service. We’ll be sure to share your kind words with her! Thank you for trusting LensDirect with your frames. We truly appreciate your recommendation and hope to help you again in the future! 💙
Molly M.
Very helpful and went out of way to assist.
Reply from LensDirect.comOct 9, 2026
Hello Molly! We’re so glad to hear that our team member went above and beyond to assist you. Providing helpful, personalized service is something we take great pride in. We truly appreciate you choosing LensDirect and look forward to helping you again!
Renee G.
Easy to order and shipment arrived quickly.
Reply from LensDirect.comOct 9, 2026
Hello Renee! We’re happy to hear that you found our ordering process easy and that your shipment arrived quickly. At LensDirect, we strive to make ordering your lenses simple, convenient, and hassle-free. We appreciate your support and look forward to serving you again!
LORI P.
The order process was smooth and intuitive. A discount code offer was applied as stated. There wasn't a 'surprise' processing charge added when I went to checkout like some others have done. Refreshing. Several follow up emails with status on my order was very much appreciated!
Reply from LensDirect.comOct 9, 2026
Hello Lori! We’re delighted to hear that you found our ordering process smooth, straightforward, and transparent. We believe in providing a hassle-free experience with clear pricing and no unexpected surprises at checkout. It’s also great to know that our order updates kept you informed and gave you peace of mind throughout the process. We truly appreciate your feedback and are so glad you had a refreshing experience with LensDirect. We look forward to serving you again!
james L.
Lenses are nice, easy shopping experience and fast delivery
Reply from LensDirect.comOct 9, 2026
Hello James! We’re delighted to hear that you’re happy with your lenses and enjoyed our easy ordering process and fast delivery. At LensDirect, we strive to make getting quality lenses as simple and convenient as possible. We appreciate your support and look forward to serving you again!
