Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Sandra
Excelente en servicio y calidad del producto.
Reply from LensDirect.comOct 9, 2026
Hello Sandra! We’re delighted to hear that you’re happy with our service and product quality. At LensDirect, we strive to provide excellent customer care and high-quality products to ensure a great experience every time. We truly appreciate your support and look forward to serving you again!
Rita
Bibi was great, helped me with no trouble
Reply from LensDirect.comOct 9, 2026
Hello Rita! We’re happy to hear that Bibi was able to assist you smoothly and make everything easy. We’ll be sure to share your lovely comments with her. Thank you for choosing LensDirect! We appreciate your support and look forward to helping you again.
Eva F.
Great affordable contacts of my favorite Clariti brand with no obligation to auto renew. Polite and prompt customer service in Garden City, New York and prompt shipment!
Reply from LensDirect.comOct 9, 2026
Hello Eva! We’re delighted to hear that you’re enjoying the affordability and convenience of ordering your favorite Clariti contact lenses with LensDirect. We’re also glad our flexible ordering options, friendly customer service, and prompt shipping made your experience even better. Your satisfaction means a lot to us, and we truly appreciate you choosing LensDirect. We look forward to serving you again! 💙
Kim S.
Great price and quick shipping!way cheaper than anywhere I could find
Reply from LensDirect.comOct 9, 2026
Hello Kim! We’re thrilled to hear that you found our prices affordable and your order arrived quickly. At LensDirect, we strive to provide excellent value without compromising on convenience or service. We truly appreciate your support and look forward to helping you save on your future orders!
ChastityK
I really appreciate the customer service that Lexie provided. She made the process of updating my Rx simple. She walked me through the whole process and even gave me an call back once everything was successfully updated with the shipping team. I would recommend lens direct to anyone who is in need of contacts at an affordable price with outstanding customer service!
Reply from LensDirect.comOct 9, 2026
Hello ChadtityK! We’re delighted to hear that Lexie made updating your prescription simple and stress-free. It’s great to know she took the time to guide you through each step and follow up with a call to ensure everything was successfully updated with our shipping team. We believe excellent customer service means going the extra mile, and we’re glad Lexie delivered that experience! We’ll be sure to share your kind words with her. Thank you for choosing LensDirect and for recommending us to others. We truly appreciate your support! 💙
Elizabeth
I sent an email in the morning, and within a couple of hours, I had a reply from Darcel with the requested information.
Reply from LensDirect.comOct 9, 2026
Hello Elizabeth! We’re glad to hear that Darcel responded promptly and provided the information you needed within just a couple of hours. We strive to make getting assistance quick and hassle-free, and we’re happy we could help! We’ll be sure to share your kind words with Darcel. Thank you for choosing LensDirect!
Debra M.
Sherine handled my double order cancellation without an issue. She was kind and respectful. Great associate.
Reply from LensDirect.comOct 9, 2026
Hello Debra! We’re delighted to hear that Sherine handled your duplicate order cancellation smoothly and provided such kind and respectful service. We’ll be sure to share your wonderful comments with her. We truly appreciate you choosing LensDirect and look forward to assisting you again in the future!
ANNA MARIE H.
Accurate, fast, excellent communication!!!
Reply from LensDirect.comOct 9, 2026
Hello Anna! We’re thrilled to hear that you were happy with our accuracy, speed, and communication. Providing a smooth and reliable experience is what we strive for at LensDirect. We truly appreciate your support and look forward to serving you again!
