Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
sewfriendly
good prices, got them very fast
Reply from LensDirect.comJan 9, 2018
Hi! I'm glad you had a good experience! I hope that every order is exactly like this! If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) We hope to see you again very soon! Have a great day! The LensDirect Team
Erica O.
Website was easy to navigate, confirmation of Rx was a breeze, and fast shipping. My only complaint was after checking out I found another retailer who had my toric lenses for less, but it wasn’t a company LenDirect would price match.
Reply from LensDirect.comJan 9, 2018
Hi! This all sounds like good news! I hope that every order is exactly like this! If you ever would like a great coupon to save some money, you can always contact any of our representatives for all the great deals we have going on. :) We hope to see you again! Have a great day! The LensDirect Team
Jordan H.
the phone support is excellent. I'm a little spoiled from buying on Amazon, and no one ships faster than they do. This package came in about a week. That's reasonable.
Reply from LensDirect.comJan 2, 2018
Hey There Jordan! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
Victoria
Good prices. Super fast delivery. Communication gaps though at times cause misunderstandings.
Reply from LensDirect.comJan 2, 2018
Hey There Victoria! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
Alex G.
It took a while to process the order, but when I called in the woman on the phone was very helpful. Cheap price for my lenses can't be beat.
Reply from LensDirect.comJan 2, 2018
Hey There Alex! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
Pat B.
Service was good. The delivery seemed to take longer than we expected.
Reply from LensDirect.comJan 2, 2018
Hi Pat! Thank you so much for this review! I love when I get to hear that customers are happy. It's one of the best parts of my job! I hope that every order is stress free! :) Unfortunately, with the holiday, the shipping was up in the air. Hopefully next time you order, you get them even sooner! Have a great day! The LensDirect Team
Sam N.
It took a week to arrive. Otherwise I would’ve given it 5 stars.
Reply from LensDirect.comJun 10, 2019
Sorry it took a week! We will make sure your next order doesn't :) Thanks for your review! The LensDirect Team
Gail
Fast service. A little issue with getting Dr phone number, which they already had, so it was a little frustrating finding info again when they already had it. All in all, good experience again.
Reply from LensDirect.comDec 19, 2017
Hey There Gail! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
