Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
Rebecca
Everything was great- except for the lack of contact lens case.
Reply from LensDirect.comAug 23, 2017
Hi Rebecca! Thank you so much for this review! I love when I get to hear that customers are happy. It's one of the best parts of my job! I hope that every order is stress free! If you do not receive a case with your next order, please let us know and we would be happy to send you one. :) Have a great day! The LensDirect Team
Courtney
I ordered my first set of contacts online. I wish the mobile site was easier to navigate and find different types of contacts. My prescription was verified so much faster than I expected. And the shipping was fast as well. Can't beat the price either.
Reply from LensDirect.comJun 10, 2019
Thanks for your review! The LensDirect Team
Monika
Very easy to use website, prompt delivery, competitive pricing
Reply from LensDirect.comJun 10, 2019
Thanks for your review! The LensDirect Team
Michael
Happy with the price and service
Reply from LensDirect.comAug 17, 2017
Hi There Michael! Thank you so much for reviewing us! We are so happy to hear that you loved our service. Only the best service for our best customers! I hope that you come back soon. We would love to see you again! Have a great day! The LensDirect Team
Jeff
The convenience of not having to reorder ones contacts is fantastic. I love getting everything setup and letting it happen. It is been great now that there are 3 family members in our household who wear contacts. The only reason for 4 stars is that the pricing appears to be high, even though they advertise auto fill discounts. My contacts run $105 for a 90 day refill through LensDirect. These same contacts are $80 through my optometrist.
Reply from LensDirect.comAug 17, 2017
Hi Jeff! Saving money is always one of our favorite things to do for our customers. If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) We hope to see you again very soon! Have a great day! The LensDirect Team
Emily D.
Contacts are great. Need to cancel I believe a 6 month auto fill. My eyes ARE NOT THE SAME ANYMORE. I am very ill now no strength to call so sorry. Still will ordered contacts just with a new eye test. Emily D
Reply from LensDirect.comAug 17, 2017
Hi There! We're sad to say that your AutoRefill has been cancelled. But no worries! You can always come back and we would be happy to have you back! If you have any questions, I would be happy to help at any point! Have a great day! The LensDirect Team
Chris
Contacts came in the within 5 days. Received emails regularly. All in all a great experience!
Reply from LensDirect.comAug 17, 2017
Hey There Chris! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
customer
No problems with this company. If the price would have been cheaper they would have got 5 stars
Reply from LensDirect.comAug 17, 2017
Hi! Wow, this all sounds like good news! I hope that every order is exactly like this! If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) We hope to see you again very soon! Have a great day! The LensDirect Team
