Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Domenico I.
Chela Is been super helpful
Reply from LensDirect.comAug 28, 2026
Hello Domenico! We’re so glad to hear that Chela has been so helpful. We’ll be sure to share your appreciation with her. We truly appreciate you taking the time to leave us a review!
Rosa S.
Thank You for you help today
Reply from LensDirect.comAug 28, 2026
Hello Rosa! We’re so glad we could assist you today. We truly appreciate you taking the time to share your feedback!
Darrell
Lexie was very helpful and answered all of my questions.
Reply from LensDirect.comAug 28, 2026
Hello Darrell! We’re delighted to hear that Lexie was helpful and took the time to answer all your questions. We’ll be sure to share your appreciation with her. We truly value your feedback!
customer
Quick to respond . Gave precise information. Very accommodating !
Reply from LensDirect.comAug 28, 2026
Hello There! We’re so glad to hear that you received a quick response, clear and precise information, and accommodating service. We truly appreciate you taking the time to share your experience!
Chris E.
Excellent service and she went above the usual to make things right! Great customer service 👍👍👍
Reply from LensDirect.comAug 28, 2026
Hello Chris! We’re thrilled to hear that our team member went above and beyond to make things right and provide you with excellent service. We truly appreciate your kind words and are so glad we could deliver the great customer service you deserve!
sonja P.
I've had very good experiences with this company. The ordering process is great and customer service is amazing. I just had a call with Bibi in customer service and it was great.
Reply from LensDirect.comAug 28, 2026
Hello Sonja! We’re thrilled to hear you’ve consistently had great experiences with us, from ordering to customer service. We’re especially glad that Bibi made your recent call such a positive experience. We’ll be sure to share your kind words with her. We truly appreciate your continued support!
Cristina
kenya was so helpful!!
Reply from LensDirect.comAug 28, 2026
Hello Cristina! We’re delighted to hear that Kenya was so helpful and made your experience a positive one. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to leave us a review!
Kristy S.
Chela was very helpful, and pleasant to interact with. She answered all my questions, and made sure I understood the process. She was very thorough.
Reply from LensDirect.comAug 28, 2026
Hello Kristy! We’re delighted to hear that Chela was helpful, pleasant, and thorough throughout your experience. We’re especially glad she took the time to answer all your questions and make sure you understood the process. We’ll be sure to share your kind words with Chela!
