Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
celestino
Great service, great prices. What else can you ask for.
Reply from LensDirect.comApr 28, 2017
Hi Celestino! Thank you so much for ordering with us! I love hearing that you loved our service and that we were the best in your search for a great price! We can't wait to see you again really soon. Have a great day! The LensDirect Team
James H.
I experienced some bumps in the road with my prescription & order accuracy, but their personal approach to resolve both was impressive to me.
Reply from LensDirect.comApr 28, 2017
Hi James! Thank you so much for reviewing us! We appreciate you taking the time out of your day to let us know how we're doing. I am sorry to hear about there being bumps in the road but I'm happy to hear that we could fix everything up for you to make up for this! I am putting $5 into your account for any inconvenience we caused and hope that this never happens again in the future! We hope to see you again really soon. :) Have a great day! The LensDirect Team
Sandy
I had a great experience with customer service. I received a call verifying my prescription. The attention to detail was very good. The only problem was that I was supposed to receive a lens case for signing up for automatic refills but I did not receive it. Maybe comes with the next order?
Reply from LensDirect.comApr 28, 2017
Hi Sandy! Thank you so much for such a lovely review! I can help you with the case of the missing lens holder! We were out of stock for quite sometime for our lens cases. They were on backorder for a while. But now we have many in stock that we're giving them away with all of our orders! You will definitely be receiving your lens case with your next order. For this inconvenience, I have put $5 into your account so that you can save a little money in the future. :) Please let us know if there's anything we can ever do to help! Have a great day! The LensDirect Team
Anna
Delivery is amazing free and fast! But a week to ship out of facility is not so amazing -could be better. Other than that everything else is great! This is my go to contact website, thank you LensDirect!!!
Reply from LensDirect.comApr 21, 2017
Hi Anna! Thank you so much for taking the time to review us! I am so sorry to hear that it took so long to get to you. I am a little confused as to what you are referring to with the delay, however. I believe that you are referring to the mailing method. We sent out your items within, the most, 1 or 2 business days each time from our facility. I have a feeling that the delay was caused by USPS, which would not be a surprise. Next time, we will upgrade your shipping so that you can get them as soon as possible! Just make sure to remind your dedicated account representative and they will best assist you! I hope this helps a little. :) Please let us know if there's anything else I can do to help. Have a great day! The LensDirect Team
Mary
great service
Reply from LensDirect.comApr 21, 2017
Hey Mary! I'm so happy to hear you had such great service! We love hearing when our customers are happy with their order and with who they worked with. I hope that every order is like this one! :) Can't wait to see you again soon. Have a great day! The LensDirect Team
Sarah
Never used before. Will use again.
Reply from LensDirect.comApr 21, 2017
Hey Sarah! Thank you so much for reviewing us! We love hearing from our customers about how their order went. We hope that every order with us goes as well as this one! :) Have a great day! The LensDirect Team
J.c. F.
was able to order my contacts with little trouble,the agent had to contact my eye doctor but that was not a big problem they arrived in a few days and i am happy to have new contacts
Reply from LensDirect.comApr 20, 2017
Hey J.C.! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
Angela
Fast service
Reply from LensDirect.comApr 20, 2017
Hey Angela! Thank you so much for reviewing us! I am so happy to hear that you were happy with our service. I hope that every order with us is fast and that you're happy. :) Can't wait to see you again soon. Have a great day! The LensDirect Team
