Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
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Pretty straightforward, got what I ordered at a good price. No complaints.
Reply from LensDirect.comOct 7, 2016
Hey There! I am so happy that you got a good price and it was easy. We have no complaints about you either. In fact, we have a compliment! You are AMAZING! We can't wait to work with you again soon. Have a great day! The LensDirect Team
Prudi
Easy to get my contacts order and shipped fast.
Reply from LensDirect.comOct 3, 2016
Hey Prudi! I am so happy to hear that you loved ordering with us! We always love hearing that our customers found us easy and that your order got to you as fast as possible. We hope this happens with every order you have with us! Can't wait to work with you again soon! Have a great day! The LensDirect Team
Cris
A+ for customer service A+ for quick delivery C- for price
Reply from LensDirect.comSep 29, 2016
Hi Chris! Wow, 2/3! I am sad to hear about the C- though. We try and make our prices as low as possible. Don't forget to ask your dedicated account representative about any sales going on or coupons that you can use! Those can always come in handy with ordering. :) If you have any questions, we are always here to help. See you soon and have a great day! The LensDirect Team
Edoardo
I had to send a remind email because you had not sent the lenses
Reply from LensDirect.comSep 29, 2016
Hi Edoardo! I am very sorry that you had to send us that email. I'm here to help! I promise you that this will never happen again. And if it does, please don't hesitate to contact me at any point and I will personally take care of all your orders! My email is [email protected]. I also added $10 into your account so that you can use it next time you order with us! If you have any concerns, I would be more than happy to help. I hope to see you again soon! Have a great day! The LensDirect Team
Dennis
No complaints
Reply from LensDirect.comSep 22, 2016
Hi Dennis! I am so happy to hear you had such a great time ordering with us! We know how hard it is to find an online company to trust so I'm glad to hear you put your faith in us! We hope to see you again soon. Have a great day! The LensDirect Team
Audrey
Took a little longer than was told.
Reply from LensDirect.comSep 22, 2016
Hi Audrey! I am so sorry that your contacts took longer than expected. I checked your order! It looks like you ordered RIGHT before Labor Day weekend, which was long for us. When we got back on the 7th, we immediately shipped your order our that day. If you come back to us, that wait shouldn't happen again! (Unless my boss decides to take us all on a spontaneous adventure! I can dream!) We hope to see you again soon! Have a great day! The LensDirect Team
Dennis
First time ordering and got my contacts on time
Reply from LensDirect.comSep 6, 2016
Hi Dennis! I am so happy to hear that everything went well! I hope that every order you have with us goes just as well as the first one. Can't wait to see you again soon! Have a great day! The LensDirect Team
Mindy
The only problem I had was trying to get my prescription to them. They called my eye doctor and was able to get it that way. Love Lens Direct and my new contacts! Will use again😀
Reply from LensDirect.comSep 1, 2016
Hi Mindy! The smiley face made ME smile! I am happy to hear that we could figure out prescriptions. Sometimes there can be a little mismatch but we always end up getting it together! Hope to see you again soon. Have a great day! The LensDirect Team
