LensDirect.comReviews of lensdirect.com

terrible customer service

0 STARS — DO NOT RECOMMEND LENSDIRECT I decided to give LensDirect a chance because the pricing was more affordable, especially since my prescription is already very expensive even with insurance. I placed my order, entered my prescription exactly as provided, and uploaded a PDF copy of my prescription. Not once was I warned that my prescription exceeded their processing limits. I was allowed to proceed with the order, and I sent in my frames because I had every reason to believe everything was fine. Then, I received an email saying: “After reviewing your prescription, we've determined that it exceeds our current processing parameters.” So they canceled my order. Seriously? Why was this not caught BEFORE I placed the order and sent in my frames? If LensDirect cannot process certain prescriptions, that should be made crystal clear upfront—not after the customer has gone through the entire ordering process and sent in their frames. This was a complete waste of my time and extremely frustrating. I gave this company a chance because I was trying to save money, and instead I ended up disappointed and having to start over somewhere else. Terrible customer experience. Poor communication. Zero stars if I could give it. DO NOT RECOMMEND. Save yourself the hassle and go somewhere else. Received my glasses 2 business days after the order was canceled. The least they could have done is send them back in the glasses case for my trouble. Just saying.

BEWARE I sent my frames in to get new lens , they read the RX WRONG and sent me the opposite of what I needed . I reached out to them and and said they would get back to me , a week later I called them and they still have not resolved it I am opening a case with PayPal

Offered a BOGO on sunglasses but didn't live up to the offer. Received one pair of sunglasses I could have bought at Walmart for $10 but was charged much, much more. Stay away as they tell you one thing but then do something entirely different for ridiculous prices.

They charged my credit card $1000 without my permission and the best customer service could do is to make me return the products i did not order to get the credit card transaction reversed.

What should have been a simple lens replacement turned into OVER 3 MONTHS of wasted time, repeated manufacturing mistakes, endless emails with foreign agents, and broken promises. I was repeatedly told the issues that they caused with my lenses would be fixed, only to have to return them over and over and wait for them to fix their mistakes, just to be told at the very end that they don't have the ability to make the lenses as requested, and NEVER ACTUALLY COULD HAVE FROM THE BEGINNING. A complete waste of time and money! After leaving me without usable glasses for over three months, their idea of "making it right" was to refund the lenses and offer me **50% off** another order—meaning I would have to spend even more money with the company that created this mess, just to deal with the same runaround as before. This wasn't just a mistake. It was months of poor communication, wasted time, and a complete lack of accountability. Don't expect a quality product, or for them to stand behind their work or compensate you for the inconvenience when they inevitably mess it up. I thought I'd save a buck by going through them, instead I ended up spending hundreds extra on contacts since I didn't have my glasses for months, on top of shipping costs, and countless hours of emails. Save yourself the frustration and buy your lenses anywhere else! They lie about their capabilities and waste your time, hoping you'll continue throwing more money at them because you've committed so much time. This company had every opportunity to be honest about its limitations or to stand behind its mistakes. Instead, they strung the process along for months and then acted like a partial discount on another order was reasonable compensation. Don't let them waste your time and money the way they wasted mine. There are plenty of companies that will either tell you upfront what they can do or take responsibility when they can't.

Take 20 minutes of my time to fill out the order form because Lens Direct sent a discount code, and the discount will not work for what I wanted. The discount shown on line was not available either, defaulted to full price which was more than I paid for the glasses originally. Just wanted new lenses.... BAIT AND SWITCH

I purchased lens replacements for a pair of frames I wanted to keep that had an old prescription. When they arrived I could not even wear them. The prescription was way off and I had double vision. Save your money and go somewhere else.